Regional Contract Manager

Job Summary Responsible for the overall management of Health Care Professional (HCP) relationships in the context of Zimmers corporate compliance program.General Functions Serves as a general liaison between HCPs and Zimmer on miscellaneous questions concerning the HCPs relationships with Zimmer. Spends time in field educating HCPs, Zimmer representatives, and other third parties (distributors) regarding compliance issues, processes, and documentation and building credibility to become the point-of-contact for HCPs as vendors. Develops and nurtures relationships inside and outside of Zimmer in order to facilitate understanding of and adherence to Zimmers policies and procedures relating to HCP relationships. Utilizes available resources to manage processes involving creation, implementation, and coordination of HCP agreements, renewals, amendments, services reporting and expense reimbursement.  Special focus on ensuring that HCP only performs/reports services which Zimmer requested and which are covered by the applicable consulting agreement. Serves as Zimmers point-of-contact for institutions providing research under research grants provided by Zimmer. Acts as credible, influential and respected spokesperson for Zimmer on HCP issues. Participates in the annual needs assessment process for HCPs, including allocation of services to particular HCPs in the liaisons region. Understands the importance of tactical tasks (such as maintaining the integrity of data and recordkeeping) as well as strategic initiatives (such as incorporating compliance initiatives into daily business decisions).  Treats tactical tasks and strategic initiatives as high priorities and performs both with equal enthusiasm. Communicates directly with HCPs, HCPs office staff, and Zimmer representatives to avoid and resolve compliance issues and to foster effective communication between Zimmer and HCPs. Processes issues in conjunction with Zimmers Global Products Group, Compliance Office and Legal Department requiring special intervention and analysis. Spearheads coordination of educational opportunities for HCPs with contacts in other business units within Zimmer. Commits to continuous process improvement and makes concise, well-reasoned written recommendations for process improvement.This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions" for purposes of the ADAExpected Areas of Competence (i.e. KSAs) Minimum 8-10 years experience in a significant management position that included responsibility for process improvement, compliance and an understanding of sales and the distributor network. Must possess excellent verbal, written and influential communication techniques and have the ability to handle multiple, challenging communications in a positive manner.  Must possess a high degree of professionalism in a potentially frustrating environment with extreme time constraints and demands for immediate responsiveness and correct responses. Demonstrated ability to work effectively with all levels of the organization, in a team-oriented environment.  Demonstrated organizational, time management, detail-orientation, problem solving ability skills are essential. Knowledge of compliance policies and practices. Proven track record of effective process management and improvement.  Ability to tolerate ambiguity, handle multiple priorities, and identify creative solutions to complex problems. Demonstrated history of taking initiative, meeting commitments and creating new tools or solutions to achieve business results.  High level of energy, personal accountability and integrity.Education Requirements  Bachelors degree in business administration or related field required.Skill Requirements  Microsoft Office Suite, related HR softwareLicenses/Certifications NoneTravel Requirements  Average 30-40%  Education: BachelorsJob Level: 8 - 10 yearsPercent Travel: 31-40%