Self Pay Supervisor

DUTIES AND RESPONSIBILITIES:

 

·  Responsible for coordinating the timely follow-up on all non-liquidated accounts

·  Performs duties associated with collection of outstanding claims in accordance with the Best Business Practices.

·  Coordinates monitors and trains Collectors regarding the follow-up procedures and processes for self pay liquidation.

·  Responsible for any management reporting on the Self Pay receivable.

·  Identifies problems and solutions or enhancements to solve collection issues.

·  Responsible for work station assignments and management reporting for all outstanding accounts.

·  Coordinate supervision of immediate collections on all outstanding receivables.

·  Responsible for supervision and research of difficult and/or credit accounts. 

·  Receives calls from insurance companies, patients and/or hospitals.

·  Responsible for timely follow up on Self Pay Patient balances.

·  Assist with one-on-one training.

·  Manage inventory

·  Manage Dialer system

·  Recommend and transfer bad debt accounts.

·  Handle Patient disputes and negotiate settlements.

·  Approve discounts to Patients within client’s guidelines.

·  Monitor payment arrangements.

·  Manage Skip Tracing process.

·  Utilize Dialer tools to track telephone disconnects, no answers and system problems.

·  Complete inventory analysis of Self Pay accounts.

·  Manage individual client inventories.

 

KNOWLEDGE AND SKILLS:

 

·  Must be self-motivated, organized and able to work autonomously.

·  Outstanding verbal, written and interpersonal skills.

·  Ability to organize and prioritize multiple projects, activities and deadlines.

·  Ability to develop relationships at all levels.

·  Ability to work positively and productively in fast-paced environment.

·  Must abide by HIPAA regulations in regards to confidentiality.

·  Must have a high level of detail and attention to accuracy.

·  Ability to interact with clients and company professionals with mutual respect and professionalism.

 

EDUCATION AND WORK EXPERIENCE:

·  High School Diploma

·  5-7 years work related Healthcare experience

·  3 years supervisory experience in a related Healthcare Environment

·  Becomes and remains knowledgeable in Hospital A/R Management Systems

·  English / Spanish +++