Senior Customer Service Quality Analyst - Brookfield, WI

UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.UnitedHealthcare, a UnitedHealth Group company, provides network-based health and well-being benefits and services for employers and consumers nationwide. We use our strength, diversity and innovation to improve the lives of the more than 18 million people who receive our unique products and services. And our endless pursuit for excellence in everything we do extends to your career as well. Join us today for an inspired and purposeful mix of professional growth opportunities and personal rewards. Primary Responsibilities: Positions in this function are responsible for all aspects of quality assurance within the Customer Service job family. Conducts audits and provides feedback to reduce errors and improve processes and performance. Analyzes and investigates. Provides explanations and interpretations within area of expertise.Qualifications: 1-2 years experience in Auditing procedures and processes required. 1+ year experience in Training, (formal or non-formal) required. 2+ years experience in Customer Service required. Project Management experience is a plus. Six Sigma experience is a plus. Uses pertinent data and facts to identify and solve a range of problems within area of expertise. Investigates non-standard requests and problems, with some assistance from others. Works exclusively within a specific knowledge area . Prioritizes and organizes own work to meet deadlines. Provides explanations and information to others on topics within area of expertise. Undergraduate degree or equivalent experience.Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V