Senior Program Director, Clinical Solutions

UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.At UnitedHealth Group, we are a healthy business in more ways than one. We are a Fortune 100 company identified as the first or second most admired company in the health care industry by rankings published in Fortune magazine since 1995. We also have the privilege each day – directly or indirectly – to make a significant difference in someone's life. Sound like a rare combination? It is. Join us and you’ll be inspired to discover your own mix of professional advantages and personal rewards. Purpose of Job  The business objective is to improve provider and consumer experiences through increased consistency and improved product innovation. This job will focus on the provider experience, most specifically, clinical or care management experiences. This job will work across segments to develop a common vision of the provider experience. It will then provide program leadership across a variety of projects to ensure alignment with the common vision. The job will require one to work at both a detailed level and an overall program level. This position will work in coordination with other program managers focused on improving the consumer experience and clinical products/operations alignment. Drive significant improvement and consistency of the provider experience Document and assess the current state of the provider experiences across all business segments with a focus on clinical experiences Work with business segments to develop a common framework or architecture for describing clinical activities and provider touch points in terms of shared technology and operational building blocks Work with business segments to define current and planned provider facing projects in terms of the common framework or architecture Drive consensus on how common technical and operational capabilities can be assembled to address the unique needs of individual segments Work with business segment leaders to define their provider experience visions consistent with the enterprise vision Work with business segment leaders to evolve current provider experience toward enterprise solutions Help identify and address problems which prevent improvement of the provider experience Understand the overall current and future company priorities, focus and politics as influences for program alignment Provide leadership, especially during change management initiatives Represent Program needs in joint solution design with Clinical tools Support Program across multiple tool releases and multiple functions Tracks teams  results and makes adjustments to achieve positive results Develop and maintain strong working relationships with both internal and external customers Plan and organize special projects in concert with VP Clinical Solutions  Qualifications College degree or equivalent work experience in the health care industry Minimum seven years prior strategic planning experience Prior management experience Excellent communication (written and verbal) and listening skills Strong organizational skills, detail oriented Strong sense of urgency and ownership for resolving issues. Strong computer skills Competencies and Best Practice for High Performers  Provider Experience Understands the provider clinical experience concerning the health service review process including intake, notification, coverage review, concurrent review, complex case management, and appeals Understands the provider clinical experience concerning various condition management programs including preventive health, disease management, case management, palliative and hospice care, and health & wellness Broad experience with provider operations at both the clinic and large facility level Strong relationships with providers and their representative organizations Product Knowledge Understands the relationship of product design and constituent experience Ability to direct a large product build program Ability to operationalize products Understanding of product management processHealthcare Knowledge Understands goals, operating principles, strategies and competitive position of UHG In-depth healthcare knowledge, understands important trends Understands medical management operations and strategies and their impact on pricing and trend Relationship Building Ability to build and maintain strong customer relationships Ability to build and maintain strong internal relationships Ability to work well in cross-functional teams Ability to provide mentoring and coachingManagement Attributes Ability to effectively lead in a highly matrixed environment, across many levels of the organization Ability to effectively manage a budget Ability to lead change management initiatives, mobilizes change proactively Provides clear channels for problem escalation Promotes new thinking and pioneers ground-breaking ideas Personal Attributes Consistent performer Supports and values diversity in his/her organization Ability to think strategically, weighing current realities with future possibilities Ability to motivate others to achieve goals Strong customer service mentality Detail oriented Action oriented, focus on results not effort Ability to manage multiple competing priorities and tasks Ability to grasp new ideas and products Strong communication skills (written & verbal) Ability to work independently Ability to evaluate, integrate and balance data to achieve objectives Strong analytical skills Strong negotiation skills Maintains a high level of personal and professional integrity Consistently demonstrates flexibility Excellent planning and organization skills Conveys a sense of urgency, acts and reacts quickly Complex problem solving ability Good presentation skills Takes initiative in problem resolution Ability to effectively represent Clinical Solutions on business task forces/projectsDiversity creates a healthier atmosphere: equal opportunity employer M/F/D/V