Supervisor Service Operations- Customer Service

Supervisor, Service Operations
Moon Township, PA

General Summary:
You will be responsible for guiding and driving the development and activities of an organized team through supervising the day-to-day operations in our government programs organization. These positions could be responsible for Enrollment, Customer Service Call Center or Electronic Reconciliation. You will also be responsible for interfacing directly with customers, training new employees and resolving customer concerns within a team to meet or exceed customer service requirements. Coventry Health Care is currently 17, 000+ employees strong and growing. Consider making Coventry your choice!

Job Requirements include:
High school degree or equivalent. Bachelor’s degree preferred.Significant experience in health care (usually 6-7 years); 1-2 years supervisory experience preferred.Management of inbound customer service call centers preferred.Expert knowledge of health care products under both fully insured and self-funded arrangements, medical terminology, diagnosis and procedure coding, and coordination of benefits. Ability to maintain productive levels and quality goals.Ability to train employees on all products and processes.Demonstrated leadership and motivation skills.

We provide competitive salaries, excellent benefits and a desirable work environment. Individuals interested in our employment opportunities may apply on-line to Job Requisition #74853, #84453, #84455, #84495 or #84497
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Check out our successful track record and explore our web site.

Coventry Health Care is an Affirmative Action / Equal Opportunity Employer, and we are committed to building a talented and diverse team.