Systems Analyst - Epic Bridges Support / 08-14143

Position Description:

The Children's Hospital of Philadelphia, the nation's #1 Pediatric Hospital, is experiencing tremendous growth and change. We are currently involved in a multi-year program that will revolutionize systems and processes towards our electronic health record vision for all CHOP patients.This focus, utilizing the latest in clinical information systems, will propel CHOP to unquestioned leadership in meeting its patient centered initiatives. This program is using EPIC enterprise software as its technical core to marry healthcare operations and patient care processes across all care settings, 40 plus Primary Care, 20 plus sub-Specialty Practices as well as 400 plus in-patient/ICU beds.In the next 2-3 years, CHOP will redesign and implement new clinical processes and technologies for computerized provider order entry (CPOE), clinical documentation, decision support, charging, results reporting and patient/family access to the electronic medical health record (EHR) across the following departments:-Emergency Department-Pharmacy-Operating Rooms-Intensive Care and In-Patient Units-Primary Care-Specialty Care-Radiology-Day Services-Home CareWith over 15 years of advanced clinical systems experience (electronic CPOE, results reporting, medication management and clinical documentation), CHOP is seeking motivated and qualified candidates to lead our movement to the next generation of pediatrics EHR.In this position, you will be responsible for:• As a Bridges Interface Analyst you will be responsible for the following:· Integration requirements gathering, analysis and problem solving. · Implement new interfaces and provide support by enhancing existing interfaces.· Monitor EPIC Bridges interfaces in multiple development and production environments.· Build translation tables. · Support end-to-end and regression testing. · Troubleshoot production problems. · Document and analyze more complex problems. · Build utilities to improve support effectiveness, reduce installation cost and time.· Research and resolve problems using vendor and internally developed utilities. · Work collaboratively with vendor, Ambulatory, Inpatient, Patient Access and Revenue Cycle analysts and users.· Receive, install, custom code.· Identify, help develop and update interfaces standards and procedures· Work with third party vendors to establish and test communications as well as interface messages.· Develop specifications and work with Epic Systems EDI team to code program modifications and/or new programs as needed.· Provide leadership in requirements gathering meetings with clients and vendors.· Provide various reports and documentation as needed.· Provide off-hours on-call support on a periodic basis

Qualifications:

LEVEL OF POSITION (LEVEL ONE OR SENIOR) WILL BE DETERMINED BASED ON SELECTED CANDIDATES BACKGROUND AND DEMONSTRATED SKILL SET***· BA/BS or equivalent experience. Certification in Bridges preferred.· Minimum two years of Epic experience and one year of Bridges experience preferred.· Understanding of the healthcare industry and care delivery processes preferred · Understanding of the capabilities of FTP processes· Basic knowledge of TCP/IP senders, listeners, IP addresses and ports· Experience in clinical systems and/or Patient Access, Revenue Cycle design, build and support.· Experience creating and maintaining technical documentation and adherence to required standards · Proven experience in analysis, troubleshooting and critical thinking skills to resolve customer and system issues· Change control discipline· Excellent communication (written and oral) and interpersonal skills· Service-oriented attitude· Previous experience supporting a 24x7 production environment is preferred· Experience with Remedy highly desired