Technical Support/Customer Service (Temp to Perm)

ProxyMed, Inc. (Nasdaq:PILL), doing business as MedAvant Healthcare Solutions, operates as an information technology company that facilitates the exchange of medical claim and clinical information among doctors, hospitals, medical laboratories and insurance payers.  MedAvant operates Phoenix(sm), a highly scalable platform which supports real-time connections between healthcare clients.

 We are seeking an individual with strong technical abilities, excellent communication and customer service skills.  The qualified individual will start in a trainee role and  move to a regular employee status after the successful completion of a 90 day introductory period.

 

Duties

Responds promptly to technical questions and issues working with physician offices,  payers, hospitals,  accessing and navigating multiple programs, working in a call center environment.

 Requirements and Experience:

q Hands on technical support

q Ability to analyze technical issues

q Knowledge of operating systems and networking environments

q Strong customer service and phone skills

q Min 2 years customer service exp (in call center environment); where the technical support team has handled high volume support requests

q Answer incoming customer telephone calls, place outgoing calls and document all interactions in an acceptable format.

q Excellent communication skills, both written and verbal

q Completion of an Associates Degree or Equivalent

q Technical Certification a plus

q MS Office Suite, Internet access 

MedAvant is proud to be an Equal Opportunity Employer that supports a drug-free workplace.  Employment is contingent upon successful resolution of pre-placement verification, including drug screening.

 

Reference: Technical Support –  in the subject line of email

 

Attach resume in Word document and forward to:  careers@medavanthealth.com



For more information, visit http://www.medavanthealth.com MedAvant is a trade name of ProxyMed, Inc.