Technical Support Engineer II

Career Opportunities at Talyst

 

Technical Support Engineer II - Graveyard

 

Position Number:  HR08-36

 

 

Position Summary

 

Talyst is focused on providing innovative and reliable solutions that help pharmacies run more intelligently. The Technical Support Engineer will provide technical support to all Talyst field technicians and installers.  This position’s working hours are from 11:00pm to 7:00am.

 

Responsibilities

 

Resolve complex problems on Talyst’ AutoPack™ and AutoPharm™ product lines

 

Work in a disciplined manner and clearly communicate solutions and workarounds to customers

 

Analyze, recreate, and resolve customer-reported problems in complex software and hardware solutions

 

Interface with customers, developers, business partners, project managers, testers and other support organizations

 

Write technical notes and perform analysis of data structures within MS SQL Server

 

Contribute to service metrics and defect prevention activities

 

Provide advice to internal or external customers in the following areas: HTTP, XML, database (MS SQL, MS Access)

 

Understand and abide by company corporate values at all times

 

Work in compliance with all safety rules and regulations

 

Protect the confidentiality of sensitive and/or proprietary company information

Perform other duties as assigned or directed

Experience, Knowledge, and Qualifications

 

· BSCS, BSEE or other technical degree required; advanced degree preferred with 5+ years of technical support, 5+ years software technical support

· Knowledge of standard MS Office products required; basic knowledge of Access and SQL preferred, and intermediate knowledge of MS Project preferred

· Basic knowledge of remote access tools (PC Anywhere, VNC, and RDC)

· Effective TCP/IP troubleshooting skills

· Effective troubleshooting techniques of hardware and software, and superior interpersonal skills required

· Familiarity with barcode printing and scanning technology

· Perform with assistance, and has applied knowledge of: networking (TCP/IP), VPN protocols and standard file system maintenance and management

· Understanding of HL7 preferred

· Self directed and result-oriented

· Works autonomously but also understands how to use team resources effectively

· Supports team members to increase overall effectiveness of the team

· Able to work under pressure of deadlines

· Able to provide accurate reports of testing and communicate findings

· Excellent oral and written communication skills

 

Physical Demands

 

None, other than office environment.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

 

Qualifying Statement

 

The preceding position description is intended only to describe the general nature and level of work to be performed by an incumbent employee in this position.  It is not intended to be construed either as an employment contract or as an exhaustive list of all responsibilities, duties, and skills required of persons so classified or assigned.  Talyst is proud to be an Equal Opportunity Employer.

 

To apply for this position, please apply online at www.talyst.com.  Thank you for your interest in our work Engineering the Intelligent Pharmacy. ™