call center

CITY/STATE: Reno, NVPOSITION TYPE: Full Time, EmployeeJOB CATEGORY: Customer Support/Client CareEDUCATION LEVEL: High School or equivalentSALARY: 11.00 - 11.00 USD /yearREFERENCE CODE: Alere call center Responsible for contacting patients referred for enrollment to Our from contracted Health Plans and other customers and optimizing enrollments following documented policies, procedures and guidelines. May assist patients with using monitoring devices for the first time.  ESSENTIAL FUNCTIONS: The tasks, duties and responsibilities of the position that are most important to get the job done.  Verbal Consent Duties: Â· Contact patients daily by telephone to obtain enrollment in Our Disease Management  Programs. Â· Conduct telephone interviews with referred patients to determine their appropriateness for enrollment and participation in our Disease Management Programs. Confirm patient eligibility using specific criteria and following documented procedures, policies and guidelines. Â· Educate potential enrollees -- answer questions from potential enrollees and obtain verbal consent from patient and ensure the patient has been placed in the highest service level qualified. Â· Enter patient information into our proprietary database; keep records updated at all times.  Â· Assure that all members/clients/patients/ are treated with respect and consideration, that their right to treatment or service is respected, that confidentiality, privacy and security are maintained, and that they are involved in all aspects of their care.Establish Connectivity Duties: An additional assignment based on business needs and competencies. Â· Contact patients that have yet to submit first monitoring measurements and provide assistance as needed to ensure measurements are attained by us. Â· Provide fundamental troubleshooting assistance as necessary. Engage the patient in understanding the problem and identifying appropriate solutions.  Â· Able to overcome objections and re-engage the patient in finding value in the program to ensure continued commitment and service. Â· Properly use resources to ensure accuracy in the set-up process. Follow documented policies, procedures and guidelines.  Other Duties: Â· Promote effective coordination and communication across disciplines and departments within the organization. Â· Participate in continuing education activities to strengthen and broaden skills and knowledge base. Â· Meet or exceed all departmental standards and expectations.  Â· Perform other duties as assigned. WORKING CONDITIONS: The environment in which the job is performed, especially any unique conditions outside a normal office environment, i.e. extensive travel, high noise levels, frequent lifting of over X pounds. The Enrollment Services Representative works in a normal office environment. Moderate physical exertion. Uses hands to manipulate equipment, supplies, computer and telephone. Standing, walking, gripping, fingering, bending, lifting, reaching at least 50% of work time. Occasional lifting of up to 20 pounds. Extensive computer data entry.  MINIMUM QUALIFICATIONS: The specific knowledge and skill requirements and the minimum level of work experience and/or education required to perform the job. Education:    High school diploma or equivalent.  Experience: Minimum two years inside sales experience (health care preferred).   Specific Skills:  J Strong communication skills, both oral and written Ability to work independently and maintain high productivity in order to meet and exceed performance goals Strong sales skills, including the ability to overcome objections High level of professionalism; able to maintain confidentiality Strong positive attitude, enthusiastic and energetic Excellent customer service skills Proficient in our proprietary software applications Strong attention to detail Bilingual in Spanish a plusob Purpose:Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.Duties:* Determines requirements by working with customers.* Answers inquiries by clarifying desired information; researching, locating, and providing information.* Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.* Fulfills requests by clarifying desired information; completing transactions; forwarding requests.* Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.* Maintains call center database by entering information.* Keeps equipment operational by following established procedures; reporting malfunctions.* Updates job knowledge by participating in educational opportunities.* Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.Skills/Qualifications:Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking   About Ultimate Staffing Want to work with people who care about your personal and professional growth? We are dedicated to making life better for the people we serve. For our staffing associates, this means providing you with a unique combination of benefits, career resources and training. From the moment you step into an Ultimate branch office to your first assignment and beyond, your Ultimate Team is there for you, every step of the way. Consisting of friendly staffing professionals who take the time to get to know you, we are expert at matching the right temporary or full-time job with your unique personality, skills, and expectations. Apply now to be considered for this position and to make an appointment today or visit our Website www.ultimatestaffing.com for other available positions.   COMPANY NAME: Ultimate Staffing Services