Assistant Guest Services Manager - Panama City Beach, FL

Wyndham Vacation Ownership’s vision is to deliver a lifetime of memorable vacation experiences for our owners.  This vision is supported by our mission statement which states:  We embrace and live the Wyndham values by creating a supportive environment for  employees to develop and prosper. We delight our customers by meeting their needs or exceeding their expectations. We are “memory makers.” Warm, thoughtful, gracious hospitality is our culture and through our “Count on Me” service philosophy, our employees make the following service promise to our owners:  to be responsive to your needs, to be respectful in every way and to deliver a great experience for each and every owner.  Through the MAGIC (Making A Great Impression on the Customer) program, our employees strengthen their customer service skills and embody the five steps of MAGIC for successful execution of signature service. In your role, you will help us deliver outstanding service and hospitality to our guests to ensure they have a memorable vacation while staying with our resorts each and every time. Job Summary:  Assist with the direction of operations of the Guest Services Department.  Must insure efficient check-in and check-out procedures and maintain consistent quality guest service standards by all staff members, to ensure the highest level of customer satisfaction.  Will help to ensure the complete upkeep and maintenance of all units.  Will assist with the management of functional areas such as bell services and PBX operations.  Coordinate with the Guest Services Manager and accounting to maximize revenues and ensure account billing.  Assist with staffing and training as needed.  Helps develop and maintain procedures for credit control and financial transactions at the front desk and operates within budgeted guidelines.  Create a positive work environment by maintaining the highest level of ethics and integrity consistent with applicable regulatory standards and Wyndham Vacation Ownership values.  Maintain the highest quality of staff through effective recruiting, hiring, retention, coaching, succession planning and training. High school diploma or equivalent and one year technical training  2 years hotel supervisory experience Good organizational skills and attention to detail Excellent communication skills Must be self-motivated, pleasant and patient