Association Administrators (Condo/HOA/Timeshare)

Company Vision and Culture Wyndham Vacation Ownership’s vision is to deliver a lifetime of memorable vacation experiences for our owners.  This vision is supported by our mission statement which states: We embrace and live the Wyndham values by creating a supportive environment for employees to develop and prosper. We delight our customers by meeting their needs or exceeding their expectations. We are “memory makers.”Warm, thoughtful, gracious hospitality is our culture and through our Count on Me service philosophy, our employees make the following service promise to our owners:  to be responsive to your needs, to be respectful in every way and to deliver a great experience for each and every owner.  Through the MAGIC (Making A Great Impression on the Customer) program, our employees strengthen their customer service skills and embody the five steps of MAGIC for successful execution of signature service. In your role, you will help us deliver outstanding service and hospitality to our guests to ensure they have a memorable vacation while staying with our resorts each and every time. Position Overview This position has the primary responsibility for Wyndham Vacation Resorts Board and Association services for all Client Associations as they may exist from time to time.  This includes ensuring accurate, timely and consistent communication with Board and Association Members, the continuous training of the Board and Association programs for Resort Leaders and Client Board Members, and the monitoring of contracts, data, and processes to provide added value to Client Associations with an emphasis on facilitating  memorable guest experiences resulting in additional upgrade sales and referrals. Corporate Services Monitor and maintain all management contract renewals, new management contracts, association documents (declarations, bylaws, rules and regulations) and amendments for each Client Association. Monitors inventory reports monthly and make recommendation on timing of turnover of developer controlled associations. Facilitates transition process from Developer Board to Owner Association control. Act as a liaison for Resort Operations and other corporate departments for special projects.Client Services Facilitate and/or supervise all Board and Annual Meeting Agendas, support materials, meeting minutes, and ensure the timely distribution of the same. Attend Board Meetings when necessary. Facilitate and/or support Corporate, Board and Association communications. Coordinates with corporate personnel, the timely resolution of all business issues dealing with the Board of Directors. Ensure all issues raised by the Boards are followed up on in a timely manner. Participate in the ongoing development, coordination, training and coaching of all Board and Association Culturalization programs for the Resort Leaders and Client Board Members. Coordinate corporate VIP Culturalization tours for Board Members showcasing the corporate capabilities and departmental support. Coordinate Regional Board Member travel communications with host resort. Coordination with various outsourcing companies to facilitate the timely mailing of HOA material. Must be familiar with corporate, timeshare and business licensing statutes and administrative rules. Implement the Board Administration policies and procedures and ensure that they are followed. Two (2) year college degree or applicable accreditation preferred. Five (5) years related business experience in real estate, timeshare, and/or the hospitality industry with preference in the timeshare industry. Five (5) years of demonstrated responsibility in administrative experience, and/or paralegal and experience with condominium homeowner association board of directors. Knowledge of condominium and homeowner association operations and fiscal requirements. Must handle proprietary intellectual property with the utmost confidentiality including management contracts, board members personal ownership data, financials, survey results, negotiations, legal information as well as information about future development. Experience with homeowner association legal documents, governance, and applicable state and federal statutory requirements. Understand the business licensing requirements for federal, state, county and city licensing agencies. Be familiar with Robert’s Rules of Order. Track record of success in collaboration and communication. Effective rapport-building and relationship management skills. Financial acumen. Compelling verbal, written, and presentation skills. Fluency in Microsoft Office and Excel applications. Periodic travel required.