Bilingual IS Restaurant Support Analyst

Innovation, creativity, strategy – they’re an essential recipe to any winning business. But at Brinker International, it takes something more. The key to our culture and billion-dollar business is hospitality. Passionate about entertaining people and their ideas? Ready to go above and beyond in making every guest welcome at our table? Dedicated to setting the bar high --- and then championing your past successes? Then let Brinker International, an award-winning leader in casual dining, treat you to a rewarding opportunity at our world headquarters. *This position requires fluency in Spanish and English Job Summary Provide technical assistance to store managers, vendors, service providers with the following: critical system failure, hardware or software issues, general questions, clarification on operational procedures, or require one-on-one training for specific functions with their personal computer. This assistance includes support for in-house developed and approved third applications. Schedule and follow-up of service with vendors; provide hardware, network, and peripheral device installation and troubleshooting. Key Performance Elements · Vital customer service link for IT to stores, vendors, service providers, and franchisees. · Provide phone based support on basic PC operations, specialized store software, hardware, and network questions · Provide support for “in-house” developed applications. This often includes installation, one-on-one training and general questions. · Provide support for approved third-party applications such as MS Office Products. · Troubleshoot all applications and hardware for problem resolution. · Resolve fatal system crashes. · Resolve time critical issues such as end of night issues, payroll and end of period/year updates. · Diffuse caller’s frustrations to get to root of problem. · Escalate issues accordingly and provide detailed historical data on those issues to second level support · Coordinate maintenance with vendors/service providers. · Assist service providers with configuration information, parts ordering, troubleshooting. · Assist in installation of new equipment and applications. · Provide specialized one-on-one training for specific application needs. Education/Experience · College degree preferred but not required. · 1 - 2 years working with PC applications. · 1 - 2 years working in a customer service or restaurant environment. · 1-2 helpdesk experience · Database knowledge (Access, SQL, Btrieve) · A+ Certification preferred Knowledge/Skills/Abilities · Ability to deal with frustrated store managers and challenging situations. · Good negotiation skills · Good verbal and written communication skills · Good coordination/organizational skills · Ability to prioritize and categorize issues · Basic PC application skills including MS Word, MS Excel, MS Exchange · Basic platform skills including DOS, Windows 3.1, NT 4.0 and Windows 2000 · Basic Networking skills including: WAN, LAN, routers, Frame Relay. · Basic communications knowledge including Xcellenet,, PC Anywhere · Ability to troubleshoot problems and act accordingly to resolve them · Ability to multitask effectively. · Extensive hardware component knowledge. · Basic store systems hardware knowledge such as registers, routers, hubs, remote printers, cabling, Omni-view, UPS, laser printers and KDS. If you’re a professional who delivers on your promises – and promises to add value to every action you take; if you value diversity in people and their perspectives; and challenge yourself with worthwhile risks, then discover a fresh new way to think about business and your career with Brinker International. We’re a global company dedicated to acting locally. We do more than work well together. We play together, as well. From making every meal – and person’s contributions – unforgettable, savor our blend of opportunity and rewards, and join us in serving the world a great taste of life. All Brinker International corporate positions are based in Dallas, Texas. Click here to visit: www.BrinkerJobs.com to learn more and apply today. Brinker International is proud to be an Equal Opportunity Employer, committed to workplace diversity. Company: Brinker International Location: Dallas, TX 75201 Company: Brinker International Address: Dallas, TX 75201 Reference Code: 1237986MON