Client Services Specialist

ABODA is a national market-leading provider of extended stay and corporate housing services. We offer thousands of unique housing solutions and services to help staff members relocate to new homes and new jobs. Extended stay housing, furniture sale and rental, housekeeping, carpet cleaning, and concierge are among the many services that make it easy and seamless for clients to make their transitions. We provide "All the Comforts of Home" regionally, nationally and around the world. We are a recognized leader in employee satisfaction, customer service, and community involvement. Our mission is to strive to exceed expectations.

ABODA is an employee owned company where everyone who joins our organization plays a role in helping ABODA achieve these high standards.

We are currently looking for a Client Services Specialist to join our growing team.

Job Mission:

We are proud to take responsibility for our actions in providing the best customer service in a cooperative manner. Our ultimate goal is our guests’ complete satisfaction; exceeding their expectations while in their home away from home.

Primary Responsibilities:

Accepts requests for housing either via email, sales, website or telephone inquiries
Works to process them through computer data input
Completes all data entry for guest and delivers information and work orders to the appropriate people in a timely manner
Provides what is necessary to insure customer service satisfaction both prior arrival, while in housing and after departure
Data Entry
Follow up calls & emails
Sends confirmations
Confirms departure dates
Process and maintain guest/client files
After hours on call – weekly rotation

Additional Responsibilities:

Maintain organized clean work environment
Due to the seasonal/cyclical nature of our business, employees are asked from time to time to help out in other departments at various times throughout the year.
Attend and participate in scheduled meetings

Knowledge, Skills and Qualifications:

Previous customer service experience in an office setting desired
Must be organized, self-motivated, detail oriented person who can work in a fast paced environment and multitask
Must posses good communications skills
Must have good customer service and telephone skills
Posses strong interpersonal skills, teamwork values

Education, Training and Certification:

Intermediate computer skills of MS Windows, Office and Outlook, Excel and Word

We provide competitive pay, comprehensive group medical, dental and vision for full time employees at no cost to the employee after 90 days of employment. We also provide Section 125, 401(k), company stock, paid holidays, PTO, and vacation time.

Non-negotiable Traits of ABODA Employees:
Ethical, Flexible, Dependable, Self-Motivated, Resourceful, Spirit of Service

ABODA is an equal opportunity employer and supports work force diversity