Document Quality Specialist

CAREER LEVEL: Manager (Manager/Supervisor of Staff) LOCATION HONOLULU, HI 96801 At Hilton Grand Vacations, you can Create the Grand Experience and truly set yourself apart. Established in 1992, Hilton Grand Vacations is owned by Hilton Hotels Corporation, a preeminent hospitality company. We develop, market and operate spectacular, high-quality resorts in some of the world's most exciting destinations -- from the breathtaking vibrancy of New York City to the warm, pristine beaches of Florida and Hawaii. This is a diverse, professional organization built upon talented people with a passion for exceptional service. Here you'll have the unique opportunity to positively enhance and impact a lot of lives. At the same time, you can enjoy personal fulfillment, financial rewards, the stability of an 85-year-old brand name and unlimited career advancement from a top employer. Our generous benefits program includes: Medical and dental benefit options Team Member Travel Program 401(k) plan with immediate vesting Life insurance and dependant life insurance Healthcare flexible spending accounts Short term disability Educational assistance Reward and recognition programs JOB OPPORTUNITY: Job Title: Document Quality Specialist Summary: General Purpose of Job: Manage the interaction between Sales and Contracts including reviewing worksheets, reviewing inventory, managing mail out contracts, notarizing customer documents, and providing follow up with customers. The Quality Assurance Specialist also assists with all processing duties. Provides professional and Hilton style courteous face-to-face and telephone service for all new HGVC clients in accordance with HGVC’s standards of integrity, quality and service. Essential Duties and Responsibilities: Worksheets Liaison between Sales and Processing for questions on contracts. Review all worksheets for accuracy and completeness. Implementing an electronic worksheet and manage various stages of the project. Answer questions about complex contracts including trusts, corporations, upgrades, etc. Manages exception process and obtains approval from appropriate parties. Inventory Control Run inventory reports in Voice and liaison with business operations for putting inventory on/off hold. Manage inventory conflicts between offices. Contracts Processing Manage overflow and moving contracts to various offices. Input data and create contract in VOICE. Prepare mail out contracts. Charge the $ for contracts. Assist the client in paying-off their loan prior to closing. Run closing reports in VOICE. Create files and manage contracts documents Split files Prepare files for transportation for Ena Customer Service Notarize contract documents on the sales table and verify the customer information. Make client copies. Review signed contract documents for accuracy and completeness. Additional duties may include performing follow up activities with customers to fix contract issues. General Must be able to obtain a notary license with the state of Hawaii. Possess a professional level of knowledge of both the HGVC legal documents and the HGVClub product. Possess computer skills including Word, Excel, and generate documents from VOICE system. Assist with various projects and programs in regards to new clients. Bilingual (English / Japanese) speaker, reader, and writer are a plus. Job Requirements : Minimum Requirements: Address callers, tour guests, Club Members and team members using language skills acceptable in a business environment. Manage multiple tasks and assignments and demonstrate strong organizational skills in a fast paced work environment. Demonstrate excellent verbal and written communication, and interpersonal skills. Maintain professional appearance and attitude. Demonstrate basic computer skills in Microsoft Office Word, Excel and Database programs and applications. High school graduation is required. Two years of college or equal experience in a business or retail environment is preferred. To Apply for this position, please CLICK HERE EOE/AA