Front Desk Agent

Job Purpose:

Serves guests by completing registration; controlling room assignments.



Duties:

* Welcomes guests by greeting them; answering questions; responding to requests.



* Registers guests by obtaining or confirming room requirements; verifying preregistration; assigning room; obtaining information and signatures; issuing door cards.



* Establishes credit by verifying credit cards or obtaining cash.



* Directs guests to room by showing location on hotel map; calling bellhop.



* Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.



* Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel.



* Maintains records by entering room and guest account data.



* Collects revenue by entering services and charges; computing bill; obtaining payment.



* Makes hotel and other reservations by entering or telephoning requirements; checking availability; confirming requirements.



* Secures guests' valuables by placing valuables in safe deposit box.



* Contributes to team effort by accomplishing related results as needed.



Skills/Qualifications:

Customer Service, People Skills, Quality Focus, Professionalism, Energy Level, Multi-tasking, Dependability, Thoroughness, Phone Skills, Data Entry Skills, Listening