Front Desk Reception - Customer Service

  The Regus Group http://www.regus.com/  is the world’s largest provider of managed business suites and office space including executive suites, meeting rooms, conference rooms, video conferencing studios and training rooms for companies of any size. The Regus Group network has 950 business centers in 70 countries. We offer competitive salaries, excellent benefits and the opportunity for internal career advancement. The CSR/Front Desk Reception is responsible for providing a high level of customer service to our clients and prospects through performing reception, administrative, and maintenance duties throughout the center with a goal of delivering quality results in a timely and professional manner while simultaneously maximizing revenue opportunities through suggestive selling of services. ESSENTIAL RESPONSIBILITIES • Serve as a primary the director of first impressions for all clients, guest and prospects ensuring that their needs are identified and handled timely and professionally. • Answer, screen, route and/or take messages for incoming calls in accordance with client prompts. • Schedule conference rooms, catering and equipment rentals utilizing the appropriate system (i.e. Time Trade, Titan, etc.) while maximizing suggestive selling techniques to increase revenue. • Ensure conference rooms and common office areas are continually kept neat and orderly. • Complete administrative tasks as assigned. • Assist with office set-up, furniture moves and general floor maintenance as needed. • Serve as back-up support for other team members, as needed. ACOUNTABILITIES: • Stellar customer service • Professional telephone answering • Center readiness/appearance • Conference room bookings • Administrative tasks, as assigned JOB REQUIREMENTS: • Strong organizational skills, including the ability to prioritize, multi-task, and work effectively/efficiently independently or with minimal supervision. • Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook. • Ability to present/maintain a pleasant and professional appearance and demeanour. • Ability to communicate effectively and professionally. • Strong organizational skills, including the ability to prioritize, multi-task, and work effectively/efficiently independently or with minimal supervision. • Strong customer service skills, including the ability to remain flexible in high pressure or continually changing situations. • Experience with multi-phone systems. • Ability to operate office equipment/technology including computers, printers, fax machines, scanners, postage machines and copiers. • Typing ability of 35-40 words per minute. • 6-months administrative experience. • High school diploma or equivalent. The Regus Group is an Equal Opportunity Employer Company: The Regus Group Location: Burlington, MA 01803 Salary/Wage: 12.00 - 13.47 USD /hourPlus Full Benefits and Bonus Potential Status: Full Time, Employee Job Category: Administrative/Clerical Company: The Regus Group Reference Code: CSR-Burlington