Gaming Technician Auditor

SCOPE OF AUTHORITYThe Gaming Technician Auditor works under the general direction of the compliance management and Gaming Commissioners. The Gaming Technician Auditors have the authority to demand access to all areas of the gaming facility and related records, interview and/or interrogate licensed employees, return and remove games devices from operation, conduct on-site inspections of the gaming facility, stop or prevent activities deemed not in compliance with the regulations or gaming operation policies. JOB SUMMARYAs part of the Tribal Gaming Commission’s mission, Gaming Technician Auditors are responsible for developing and maintaining effective technical standards for the gaming operation to ensure the fairness and integrity of gambling at the gaming facility; specific to gaming technology including Class II and III games.  Additionally, they are responsible for reviewing casino procedures using a variety of analytical techniques, monitoring, and working with the gaming operation to ensure that strong internal controls protect tribal assets, employees, and the public through established and implemented procedures as approved by the Gaming Commission.  ESSENTIAL DUTIES1.  Gaming DevicesThe Gaming Technician Auditor is responsible for the monitoring of all gaming devices within the gaming operations; including slot machines, bingo technological aids, shuffling devices, server based games, and gaming systems.  Use technical knowledge of gaming machines, gaming devices, computer hardware, databases, and application software to ensure strong regulatory controls and compliance.  Ensure that all new gaming hardware and software meet the technical specification of the Gaming Commission certified by a recognized independent testing laboratory.  Provide technical assistance and/or training to the Slot Department in the installation of new gaming machines and programs, and in the repair of malfunctioning logic boards.· Assist with the installation and major repairs of gaming machines for the gaming operation.· Protect the integrity of gaming device software and restrict access to the CPU by maintaining the key for logic access for gaming machines.· Investigate machine malfunctions which are serious errors, the nature of which is unknown.· Effectively interprets slot machine conditions by use of self-diagnostic and troubleshooting techniques.· Observe the correct replacement or installation of sensitive components or game programs, which affect game out comes, before machines are made available for play.· Diagnose and help resolve all mechanical/electrical/software faults on all makes of gaming machines and gaming table shufflers.· Act as the independent verifier along side the manufacturer’s vendors for all Wide Area Progressive (WAP) Jackpots to ensure machine integrity and fairness of outcome for jackpot payouts of $100,000 to multi-million dollars. · Analyze equipment for compliance with appropriate technical standards and certification letters.  Prior to installation, confirm new gaming software has been approved by an independent testing laboratory and through the use of testing equipment, verify the software signature to confirm new software matches the signature of the software tested at the laboratory.  Ensure that the authenticated game software is installed in the correct machine.  Perform a play test to ensure that the new software is accurately interfacing and communicating with the gaming system; thus, ensuring the fairness of game program software installed at the gaming operations. · Rotate weekly, be on-call for possible overtime work for WAP jackpots and to assist in repairing of gaming machines that require logic access or software replacement.· Maintain accurate documentation of all work performed in accordance with divisional policies and procedures.· Responsible for reviewing reports and statistical data for malfunctions or other problems and to ensure the implementation of appropriate maintenance, repairs, and performance.· Authorize new, converted, and replacement games to be turned on and available for play by patrons.· Authorize machines requiring logic access to correct faults or malfunctions to be returned to service and available for play.· Monitor the number of class III gaming devices does not exceed the limits established by the Tribal-State Gaming Compact. · Maintain security of equipment, records, funds, locks, and keys.  Safeguard against theft and ensure the security and integrity of all gaming machines, keys, and software. · Monitor and interact with the Slot Department to ensure and maintain the overall floor operation according to established department policies and procedures, regulations, and Gaming Commission requirements. · Investigate alleged cheating incidents involving gaming devices.  Examine all gaming related equipment for evidence of cheating and mechanical malfunctions.  · Assist in seizure of electronic equipment suspected of use in illegal activities. 2.  Review Policies and ProceduresThe Gaming Technician Auditor is responsible for reviewing new and revised gaming operation procedures to confirm that regulatory requirements are met, demonstrate strong internal controls, accurately reflect processes performed, provide for asset protection with accountability, and confirm that the procedures  are not in conflict with any other department’s procedures. · Analyze procedures, including flowcharting processes, reviewing forms, conducting observations, making comparisons with industry standards, and discussions with casino management.· Communicate problems and suggestions identified through process analyses with the related department director or designee.  Conduct a logical and reasonable discussion, communicating the need or reasons for making changes to the procedures.  · Maintain an up-to-date journal of work performed and communications with related departments in the Compliance Division’s policy and procedure database.· Continue to work with the casino departments ensuring procedures are at a standard appropriate to pass a review by the Senior Gaming Technician Auditor, compliance management, and approval by a Gaming Commissioner.· Conduct follow-up assessment of procedure implementation to ensure that departments are operating in accordance with approved procedures.· Document and notify related departments of any differences or weakness in procedures.  Monitor that communicated problems are addressed and corrected in revised procedures. 3.  EnforcementMonitor and observe all facets of casino gaming operations for irregularities and/or fraudulent activities; investigate and report such activities to the Compliance Manager.  Investigate incidents of possible illegal conduct or gaming activities that may impact the integrity of the gaming facility.  Gather evidence and facts for reports including witness statements, conduct interrogations, and review surveillance footage.  Enforce rules and regulations by monitoring the gaming operation to ensure gaming regulations and internal controls are being followed; investigate all procedure violations.  Conduct routine casino inspections and summarize observation of exception into written reports for corrective action.  Quickly and accurately, document the results of investigations communicating relevant facts, citing regulations/procedure violations, concerns, and recommendations to the related department allowing change to be implemented immediately.  Based on the results of investigations, provide recommendations on enforcement actions to the Gaming Commissioners including suspension or revocation of employee gaming license or fines.  Follow-up on all exceptions to ensure that corrective action was taken. 4.  Working Knowledge of RegulationsDevelop and maintain knowledge of gaming regulations at a level sufficient to accurately make determinations, recommendations, and if necessary stop activities that contradicts the following regulations:  · Tribal Internal Controls Standards (TICS) · Minimum Internal Control Standards (MICS)  · California Tribal-State Gaming Compact· San Manuel Gaming Act · Indian Gaming Regulatory Act (IGRA)· Title 31 - Bank Secrecy Act· Alcoholic Beverage Control Act· Title 25 501-580 (NIGC Reg’s)· Tribal Food and Beverage Handling Ordinance· Johnson Act· San Manuel Technical StandardsThese are significant sources of information that a Gaming Technician Auditor must master, by demonstrating an ability to quickly recall regulations, correctly interpret, and judge whether actions are permitted within the above mentioned regulations.  5.  ResearchConduct research for Compliance Manager and/or Gaming Commissioners in preparation for reaching decisions on regulatory and internal control standards.  Review regulations and informational sources (i.e. books, websites, and product manuals).  Communicate with casino personnel, vendors, government agencies, other gaming commissions, casinos, and industry bodies to ensure comprehension of processes and intention.  Formulate an understanding, identifying areas inconsistent with regulatory requirements or potential weaknesses in the internal control system.  Solicit additional information and identify sources of other relevant information as required to get an objective and informed opinion.  As part of the research, a Gaming Technician Auditor will seek answers to questions they anticipate the Compliance Manager or Gaming Commissioners will ask or need to know or understand.  Analyze the history of casino operations or other work experience to identify system and process failures that could influence the decision.  Accurately and relevantly, communicate results of research to compliance management who will determine whether more research is necessary.  Draft memoranda to document research performed including written decisions, recommendations, directives, and clarifications to the satisfaction of the Compliance Manager and the Gaming Commissioners. Within the project deadlines, research, investigate, and monitor the development of procedures for new projects at the gaming operations or new regulations; including new construction, equipment, machines, software, proposed regulations, and games.  Ensure all changes meet or exceed the Tribe’s regulations and/or industry standards.  Keep Compliance Manager up-to-date and informed of project status and/or issues in a timely manner.  6.  Regulation and Strong Internal Controls AdvocateAct as liaison to maintain effective working relationships with casino departments, General Manager, CFO, CIO, Executive Directors, Directors, vendors, and other management personnel to facilitate good lines of communication enabling an environment of cooperation, trust, and professionalism ensuring quick conformity to regulations.· Visit, counsel, and advise casino management and/or personnel.· Negotiate or mediate issues with internal and/or external representatives, and/or concerned outside parties.  Work towards resolving issues or conflicts between different department procedures.· Provide casino management with information about regulations and research conducted by Compliance. · Interpret, clarify, explain and apply casino policy and procedures, industry practices, federal or state laws and regulations, etc.· Utilize sound judgment in assessment of each issue to identify pertinent information and determine if immediate resolution is feasible.· Establish and maintain strong strategic relationships within and outside the Tribal organization.· Facilitate necessary meetings with casino management; in which, the Gaming Technician Auditor may singularly need to communicate and enforce regulations or campaign for stronger internal controls. · Act as the Gaming Commission’s representative to express Gaming Commissioner’s views. 7.  ShreddingExamine and observe the destruction of gaming operation documents and confirm through random sampling that items exceeded their retention period as established by the department to meet the regulatory retention requirements for items destroyed. 8.  Customer DisputesTo protect the gaming public, the Compliance Division will investigate and make recommendation to the Gaming Commissioners concerning customer complaints related to gaming activity in accordance with the San Manuel Gaming Act and Gaming Commission procedures.· Research customer complaints to make recommendations for resolving issues, providing supportive facts, and documenting work performed to the satisfaction of compliance management and Gaming Commissioners.· Maintain accurate documentation of the customers compliant, including relevant information about the complaint, all communication related to the issue, and final resolution.· Compose clear, concise business letters to Gaming Commissioners, customers, gaming operation, and government entities describing actions taken to resolve issues.· Conduct root cause analysis by identifying potential compliance, process, or systemic breakdowns, and communicate the results to the Compliance Manager and the Gaming Commissioners.   9.  Substitute for Compliance AuditorOccasionally, as required by compliance management or Gaming Commissioners, Gaming Technician Auditors will perform the duties traditionally assigned to the Auditor/Inspector to expedite projects, accommodate workload, and to make use of individual expertise or abilities.  10.  Other TasksPerforms other task and special assignments as required by the Gaming Commissioners and compliance management including general administrative work, housekeeping duties, and provide staff support to Gaming Commissioners. COMPETENCIES1.  Flexibility/Adaptability  · Embraces change, develops, and makes recommendations for workable plans.  · Requires awareness of competitive pressures and the ability to multitask or change focus to complete assignments according to priority and deadline.· Be able to work flexible hours, including all shifts, weekends, and holidays as required and to work occasional overtime as necessary.  2.  Communication· Must be able to speak, read, and write the English language.  The ability to speak other languages in addition to English enhances the Compliance Division ability to communicate with the casino is preferred.· Provide ongoing communication regarding work status or procedure reviews with casino management and compliance management; identifies and communicates any issues; conducts regular follow-ups to ensure that outstanding items are resolved. Prepare reports, exhibits and other supporting documents detailing compliance with laws and regulations, and recommended solutions to questionable compliance issues.· Must be able to have complex discussions on gaming and regulatory matters with individuals or teams that require contact with others (face-to-face, by telephone, or otherwise).  · Conveying information in writing or verbally using language that is appropriate in both the complexity of the topic and knowledge of participations for the understanding of the individual/group that is understandable and persuasive to others.· Use interview techniques to question employees to obtain accurate and reliable information. 3.  Decision Making/ Judgment· Perform systems evaluation and operation analysis to ensure compliance with regulatory standards, internal controls, and acceptable industry practices.· Ability to make sound decisions in a manner consistent with the essential job functions that resolves complex problems to the satisfaction of the Gaming Commissioners and compliance management.· Judging the qualities of things, figures, systems, services, and behaviors. 4.  Dependability· Adhere to work schedule by being in attendance and punctual.· Accept responsibility for the job, the quality, and timeliness of work, meeting the expectations of compliance management or Gaming Commissioner.  5.  Ethics and Integrity· Earn the trust, respect, and confidence of co-workers and casino personnel through honesty, forthrightness, and professionalism. 6.  Initiative· Responds to opportunities to resolve problems, achieve goals, or otherwise advance the Gaming Commission’s mission. 7.  Interpersonal Skills· Present a professional demeanor and remain calm and composed during stressful situations.  · Build constructive working relationships characterized by a high level of acceptance, cooperation, and mutual regard. 8.  Job Knowledge· Basic understanding of gaming rules, wagering, and play at the casino.· Keep abreast of legal and regulatory developments affecting matters concerning the gaming industry and issues specific to Native American casinos.  9.  Personnel Organization· Complete multiple, concurrent projects with extremely tight deadlines, reporting to different project leaders and/or compliance management.· Demonstrated effective organizational, time management and prioritization skills in order to consistently meet strict deadlines and performance standards. 10.  Problem-Solving/Analysis· Good analytical abilities for operational and technical disciplines to provide recommendations and independent analysis. · Ability to collect, recognize, compile, analyze, extract relevant information, and interpret data; identify and communicate all the elements of a discovery; recognize and evaluate the materiality and significance of issues; and recommend appropriate means for obtaining compliance. 11.  Productivity· Requires meeting strict deadlines at a standard established by compliance management. 12.  Result Focus· Position requires being highly accurate because mistakes are not easily correctable and have serious consequences. 13.  Team Work· Must be able to plan and guide other professionals in troubleshooting and repair of gaming devices.· Ability to establish good working relationships with Gaming Commission staff and casino personnel by working cooperatively and demonstrating a commitment to the team. 14.  Gaming Technology· Have basic understanding of electronic theory.  A good understanding of Electronics, AC/DC Fundamentals, and experience repairing electronics.· Maintain up to date knowledge on technical issues with consideration given to jurisdictional compliance requirements.· Ability and willingness to learn and maintain detail knowledge of new technologies and new product lines.· Demonstrated ability to read and translate circuitry schematic and network diagrams.· Provide technical advice, guidance, and training to compliance management and Gaming Commissioners on gaming technology and technical standard, and internal controls.· Working with electronic components and basic mechanical assembly as it relates to gaming devices.· Safely and effectively operates equipment including hand tools and some electronic test equipment.  Maintain equipment and personal tools necessary for the position. 15.  Negotiation· Ability to resolve conflicts and/or persuade participants in high stress or confrontational situations.Requirements: QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential skill satisfactorily.  The requirements listed are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have the ability to interact with a variety of individuals to establish and maintain an effective working relationship.  Must have the ability to accurately recall, verbalize, and present information concisely.   Have the ability to identify and recommend alternative solutions to support the department and have the ability to make decisions through evaluation of data to reach unbiased, logical conclusions.   Have the ability to present a professional demeanor and remain calm and composed during stressful situations. EDUCATION and/or EXPERIENCEAssociate’s Degree in information technology or electronics engineering from a college or university; or one to three years related experience in technology or regulatory; or equivalent combination of education and experience.  LANGUAGE SKILLSAbility to read, analyze, and interpret general business periodicals, professional correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, internal customers, and the general public.  Must be able to write reports and correspondences, and be able to speak effectively before groups of individuals inside and outside of the Tribal organization. MATHEMATICAL SKILLSAbility to work with mathematical concepts such as probability and statistical inference, and fundamentals of plain and solid geometry and trigonometry.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. REASONING ABILITYAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exits.  Ability to interpret a variety of instructions furnished in written oral, diagram, or schedule form. COMPUTER SKILLS· Use computers to enter, access, and retrieve financial or technical data.· Successfully operate Microsoft Word, Excel, Access, PowerPoint, and Outlook.· Use and retrieve data from gaming systems utilized by the gaming operation, including EZ-Pay, Acres, and Mélange.  · Create mathematical and statistical tables or charts.  Map and analyze workflow using diagrams. CERTIFICATES, LICENSES, REGISTRATIONS· Must obtain and maintain a San Manuel Class “A” Gaming License.· Must obtain and maintain a current valid California Driver license with a clean driving record.· Must obtain and maintain A+ certification within one year from the date of hire. PHYSICAL DEMANDS· Physical demands are in excess of those of sedentary work.  Light work usually requires walking or standing to a significant degree.· Occasionally, exert up to 50 lbs. of force.· Requires repetitive movements and dexterity, including using hands to handle, type, control, or feel objects, tools, or controls.· Able to talk and hear.· Able to stand, sit, run, walk, climb, balance, stoop, kneel, crouch, or crawl.· Have close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. WORK ENVIRONMENTIn general, working indoors in environmentally controlled conditions; however, work environment will vary according to the subject of the work performed, which can include the following:· Includes exposure to sounds and noise levels that are distracting.  · Work at the casino, which can be a noisy, crowded, and a smoke-filled environment.  · Occasionally, exposure to hot, cold, wet, humid, or windy conditions caused by the weather. The nature of the job assignments may place a Gaming Technician Auditor working alone in situations both complex and sensitive.  http://www.ultirecruit.com/san1001/jobboard/NewCandidateExt.aspx?__JobID=1352&__jbsrc=AB7A3651-34D0-485E-8F53-AC0CF9469A7A In addition to an exciting career and supportive environment, The San Manuel Band of Mission Indians offers a comprehensive benefits package to our full-time as well as part-time employees. Medical, Dental and Life Insurance American Specialty Health Chiropractic/Acupunture 401(k) program eligibility immediately upon hire Paid Holiday, Vacation and Sick leave Employee Assistance Program (EAP) Employee Recognition Programs Company Picnic and Winter Holiday Party Tuition Reimbursement Program Discount on Casino Entertainment Employee discount cards to local merchants. JOB TITLE: Gaming Technician Auditor LOCATION: US-CA-Highland JOB CATEGORY: Accounting/Finance/Insurance COMPANY: San Manuel Band of Mission Indians REFERENCE CODE: 08-0103