General Manager

Jiten Hotel Management is currently seeking an experienced General Manager at the Brand new Fairfield Inn, Hooksett, NH.  The hotel is due to open June 1, 2008. 

Your responsibility as the General Manager will be to create and maintain customer-driven operations with ideas that inspire hotel associates to perform at their best.  You will over see the quality process ensuring guest satisfaction through consistent delivery of service and product quality.  Experience in all phases of hotel management: Front Desk, Sales and Marketing, budget/forecast management, safety & secruity, human resources, food and beverage, housekeeping and maintenance.

Qualified candidates must be training driven and possess excellent verbal & written communication & organizational skills, superior guest serivce skills and the ability to lead and develop others for promotional success.  Must have the ability to be flexible and comfortable performing mulit-faced projects with day-to-day activities.

Business skills required include:  excellent time management skills, technical proficiency, exceptional attention to detail and follow through, strong financial and budgetary skills and solid selling and negotiating skills.

Duties:

* Accomplishes hotel human resource strategies by determining accountabilities; communicating and enforcing values, policies, and procedures; implementing recruitment, selection, orientation, training, coaching, counseling, disciplinary, and communication programs; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation strategies.

* Develops hotel organizational strategies by contributing information, analysis, and recommendations to strategic thinking and direction; establishing functional objectives in line with organizational objectives.

* Establishes hotel operational strategies by evaluating trends; establishing critical measurements; determining production, productivity, quality, and customer-service strategies; designing systems; accumulating resources; resolving problems; implementing change.

* Develops hotel financial strategies by estimating, forecasting, and anticipating requirements, trends, and variances; aligning monetary resources; developing action plans; measuring and analyzing results; initiating corrective actions; minimizing the impact of variances.

* Promotes the hotel by developing and implementing advertising and publicity programs; deciding the type of patronage to be solicited; speaking to community and business groups; sponsoring special events at the hotel.

* Maintains the hotel's stature by inspecting guests' rooms, public access areas, and outside grounds for cleanliness and order; verifying the quality of food and beverage services; overseeing special events.

* Maintains customer confidence by personally responding to and resolving complaints; making charge adjustments or offering complimentary services.

* Improves quality results by studying, evaluating, and re-designing processes; implementing changes.

* Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

* Enhances hotel's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills/Qualifications:

People Management, Planning, Customer Service, Developing Budgets, Quality Focus, Results Driven, Self-Motivated, Professionalism, Process Improvement, Public Relations - General, Verbal Communication