Hospitality Accounts Manager: Operations and Customer Relations (155)

DescriptionPosition Summary: This iopportunity is located at Avendra's Regional Office in Chicago. Ideal position for a dynamic individual with a distribution and hospitality operations background. Outstanding customer management skills and proven success operating in a consultative role is a must. This manager will focus on optimizing the use of Avendra programs at the property level. Knowledge of hotel operations and Avendra products will enable the manager to probe and educate hotel management on identifying further savings opportunities with Avendra’s programs. The manager will offer guidance optimizing product usage based on the property’s requirements. This manager will maintain positive relationships with all Avendra customers, as well as local vendors, for a specified geographic area. Responsible for increasing customer satisfaction and program participation, solving problems, and implementing new programs.Responsibilities• Maintain relationships with units (hotels, clubs, and other customers) in a specified geographic area. Establish good relationships with GM, Executive Committee and other key individuals.• Provide information of interest from Avendra’s supply chain resources.• Track customer activity, satisfaction and utilization of programs; identify non-compliance and potential causes. Maximize participation with approved Avendra suppliers. • Find solutions to supplier/customer incidents - investigate, resolve/escalate.• As appropriate, develop and foster relationships with Customers’ local regional offices.• Coordinate resources for initial implementation for all major programs for all new customers. • Coordinate and manage the process of vendor support for roll-out meetings.• Develop and maintain property level information via eRM, including key contacts for each customer location.• Build and maintain local supplier relationships, with authority to hold vendor accountable (terminate, if needed) for all aspects of the agreement.• Reinforce the value Avendra is providing to the property and the suppliers.• Provide consultative operations approach to customer to demonstrate Avendra value propositionRequired SkillsRole Requirements• Strong interpersonal and customer service skills – good presentation skills• Purchasing program and supply chain knowledge to be credible with customers and vendors• Strong analytical skills• Excellent problem resolution skills.• Work independently with a flexible schedule.• Manage multiple projects at the same time.• Demonstrated knowledge of the Lodging/Hospitality industry.Primary Competencies• Commitment to quality and excellence.• Customer focused• Initiative and impact• Results oriented• Problem resolution• CommunicationRequired ExperienceYears of Relevant ExperienceThree to Five Years hotel operations management experience (department head or executive level)Three to five years or more work experience in Account Management roles (optional) Education RequirementsCollege Degree or equivalent.