Hotel Manager, The Inn at Snowshoe

JOB PURPOSE To maximize guest service and financial opportunities at the Inn at Snowshoe by directing, coordinating and evaluating hotel activities and staff.

ESSENTIAL JOB RESULTS

To perform this job successfully, an individual must be able to perform each essential job result satisfactorily. The employee is responsible for the following "job results".


Promoting and ensuring guest satisfaction

By

Observing staff and guest interaction and making constructive suggestions when needed

By

Listening to guest concerns



Prepares and maintains departmental budgets

By

Monitoring payroll, supplies and capital expenditures



Developes Hotel employees such as front desk, room atendants and maintenance staff

By

Hiring, training, dismissing, scheduling, supporting and evaluating the work of all staff memebers



Improves job results

By

Providing direction, performing one on one interviews, completing performance reviews and wage reviews for all staff



Maintains supply inventory

By

Purchasing supplies as needed for housekeeping, laundry operation, maintenance and front desk



Mainains safety and security of hotel

By

Troubleshooting malfunctions and calling for repairs as needed on the fire alarm control panel, panic buttons, sprinkler system and elevator



Ensures communication with other key members of hotel staff

By

Communicating any concerns, up-coming events and staffing issues.

Interacting regularly with front office staff, housekeeping manager and staff, security and maintenance



Prepares reports and graphs

By

Compling occupancy comparison report for senior management and for regional statistics



Provides input on promotional rates

By

Attending weekly yield management meetings



Maintains open line of communication

By

Planning departmental meetings, attending other departmental meetings with managers and directors and relaying new information to staff



Maintains uniform inventory

By

Checking stock, scheduling meetings with front desks, housekeeping and custodial to check demand.



Monitors Kronos (payroll system)

By

Correcting time entries, adding in Paid Time Off days



Ensures operation of office equipment, pool and exercise equipment

By

Exercising preventive maintenance, troubleshooting malfunctions and calling for repairs





Provides assistance to the front desk staff

By

Being knowledgeable and experienced in all front desk responsibilities



Increases revenes

By

Establishing fron desk sales goals then coaching, training and encouraging the front desk staff to achieve sales numbers



Monitors computer software and hardware problems

By

Communicationg to IT department or OMS desk



Contributes to team effort

By

Promoting and maintaining good rapport

Communicating with all departments



Develops professional knowledge

By

Attending educational workshops such as MTI, Guest Service Training and etc.



Ensures service recovery

By

Assisting guests, this involves listening to and speaking with guests regarding their issues and concerns. Then researching the problem and using judgement to resolve those issues.



Communicates guest issues

By

Providing upper management with feedback from guest interactions. This includes identifying guests concerns and recommending action.



Maintains efficient staffing levels

By

Monitoring occupancy levels and preparing weekly work schedules



Determines job applicant qualifications

By

Conducting interviews and hiring staff



Maintains a safe, clean and comfortable working environment

By

Complying with company policies and being alert to health and safety hazards for employees and guests. Controls the noise level and cleanliness of the office.



Contributes To Team Effort

By

Accomplished results as needed


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