Inbound Vacation Advisor

CAREER LEVEL: Manager (Manager/Supervisor of Staff) LOCATION ORLANDO, FL 32801 At Hilton Grand Vacations, you can Create the Grand Experience and truly set yourself apart. Established in 1992, Hilton Grand Vacations is owned by Hilton Hotels Corporation, a preeminent hospitality company. We develop, market and operate spectacular, high-quality resorts in some of the world's most exciting destinations -- from the breathtaking vibrancy of New York City to the warm, pristine beaches of Florida and Hawaii. This is a diverse, professional organization built upon talented people with a passion for exceptional service. Here you'll have the unique opportunity to positively enhance and impact a lot of lives. At the same time, you can enjoy personal fulfillment, financial rewards, the stability of an 85-year-old brand name and unlimited career advancement from a top employer. Our generous benefits program includes: Medical and dental benefit options Team Member Travel Program 401(k) plan with immediate vesting Life insurance and dependant life insurance Healthcare flexible spending accounts Short term disability Educational assistance Reward and recognition programs JOB OPPORTUNITY: Job Title: Inbound Vacation Advisor Summary: Hilton Hotels Corporation is recognized internationally as a preeminent hospitality company. The company develops, owns, manages or franchises approximately 2,500 hotels, resorts and vacation ownership properties. Our family of brands and hotels offers guests and customers the finest accommodations, services, amenities and value for business or leisure travel. The company offers a comprehensive collection of employee benefits that include but are not inclusive to medical, dental, vision, 401K and team member travel program. Hilton Grand Vacations is an Affirmative Action and Equal Opportunity Employer. POSITION PURPOSE: Receive inbound calls from customers who have received a marketing offer resulting in an inbound phone call and attempt to sell a marketing package for a discounted mini-vacation at one of our resorts with and active sales center. This position will also make outbound calls to customers to follow up regarding vacation requests. ESSENTIAL JOB FUNCTIONS: Sells mini-vacations packages for multiple property locations following the business rules for corporate telemarketing both in an inbound and outbound mode. Maintain an upbeat positive and motivated demeanor especially when interacting with Hilton guest, co-workers, supervisors and managers. Maintain individual sales and marketing goals for performance measures. Ensures guest meets minimum eligibility requirements to tour sales center. Use teledirect application and Voice to sell and process package sales. Distributes only Hilton Grand Vacations authorized information, and ensures that information is accurate. Job Requirements : EDUCATION -High School Diploma or GED SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. · Superior sales knowledge and ability to close the sale. · Basic computer skills. · Basic math skills. · Detailed and goal oriented. · Timeshare industry knowledge. · Ability to handle challenging customers and phone calls. EXPERIENCE · Minimum 6 months timeshare telemarketing experience preferred. · Experience working in a professional and performance driven environment. AA/EOE To Apply for this position, please CLICK HERE EOE/AA