Member Services Coordinator

POSITION DESCRIPTION SUMMARY

Downtown Atlanta, FT position assisting Members of private clubs with concierge services, reservations as well as other office and administrative duties. Highly organized, upbeat and professional demeanor, with excellent phone, computer and customer service skills. Must be able to multi-task in fast-paced office. Hourly, Monday through Friday. Paid parking and lunches. Please fax resume and salary requirements to 404-572-7010.

ESSENTIAL FUNCTIONS AND ACCOUNTABILITIESAnswering phones Making reservations and tee times Weekly processing of New Member Packets Updating addresses on Newsletters that are returned Mailing out New member Cards with Current Society Information and updating changes with Home Office Reservation Management (Society Select Benefit) Golf tee times, Dining Reservations and Tracking of Members/Guests/Revenue Monthly for Managers Assist Concierge as Needed, Reconciling Billing, Copying Credit Card Charges for Dallas Package, Calling Members regarding Ticket Confirmations, Ticket Pick UP, Address verification for mailing tickets, Will Call follow up. Be cross-trained in order to handle Concierge position in his/her absence Input of New Member emails weekly Bill Pay with credit card – DHL, Phone, Fax, Fed Ex Assist Society Manager as needed Confirm attendance for Manager Meetings/Advisory Board Update website information



Qualifications:Professional appearance and demeanor Computer Literate – Word, Excel, Lotus Notes, email Highly Organized Excellent Phone and Customer Service Skills Ability to Develop rapport with members and General Managers/ Membership DirectorsBusiness professional dress enviornment

Benefits:Lunch Daily (Mon-Friday), Parking Health and Dental after six months

Additional Information:Hourly position 9:00 am – 5:30pm Occasional attendance at evening or weekend events Paid Parking Business professional dress code