Pending Collections Administrator - Redmond, WA

Major Responsibilities:  Responsible for providing customer service and collection services to pending Owners (sale to prospective Owners where less than the full 10% down payment was made) and processing out of pending sales (pending sale that has completed 10% down payment).  Responsible for incoming calls to Pending in an effort to assist Owners and Sales Sites and make outgoing calls to Owners and Sales Sites as appropriate.  Responsible for notifying the sales sites on a daily basis of all accounts that have come out of pending.  Also, responsible putting accounts in an out of pending status in E.Piphany so sites can track daily stats.  Process faxes and e-mails received on a daily basis from sales sites and owners daily. Follow up with owners and sales sites daily by phone or e-mail regarding daily sales.    Contacts pending Owners by telephone when a check is returned by the bank as unpaid or when a scheduled credit card payment declines. Process mail received from pending Owners and responds appropriately. Analyzes pending Owners’ account history to note those that are not following Trendwest Corporate policy and need to be reviewed for cancellation. Takes incoming calls through Pending queue and resolves or assists in resolution of call issue. Makes outgoing calls to Owners, Sales Sites and other Trendwest departments to resolve issues as appropriate. Ability to work one 11:00 AM to 8:00 PM shift each week on pre-scheduled day. Contact pending Owners by telephone to set up payment arrangements for their down payment. Perform other duties and/or tasks as assigned.Minimum Qualifications (job-related skills, experience, and education):    One-year college or technical school certificate, or Six months to one-year general office and customer service experience, or Equivalent combination of education and experience.Skills/Abilities: To perform job requirements successfully this individual must be able to perform each essential duty at a satisfactory level.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the position.  Working knowledge of MS Office (Word, Excel, and Access). Ability to be detailed, accurate and thorough. Ability to work as a team player. Ability to analyze and resolve customer disputes through exceptional customer service. Strong communication skills, both verbal and written. Able to efficiently multi-task. Ability to type 30 wpm. Possess problem-solving techniques. Ability to maintain a positive attitude during stressful situations. Organizational skills. Possesses productive, self-motivated attributes. Strong negotiation skills. Customer Service Requirements:    Ability to read and interpret documents such as guidelines, instructions and manuals. Ability to write routine reports and correspondence within acceptable business standards. Ability to speak persuasively and tactfully to Owners and/or employees.