Sales Manager - Courtyard Marriott

Marriott, Columbus, GA 31906 At Marriott, you define what success means to you, then we help make it happen. With opportunities for building your skills, colleagues who share your enthusiasm, and a clear career path with challenging work that provides direction for growth and promotion. If you're the kind of person who wants to be challenged, supported, and applauded, this is where you belong. Job Description JOB SUMMARY: Responsible for proactively soliciting and managing group/catering-related opportunities. Manages group/catering opportunities not handled by the Event Booking Center. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow the account on behalf of Marriott International, across the enterprise. CANDIDATE PROFILE: Education and Experience - High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. OR - 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required. Skills and Knowledge - Reading Comprehension - Understanding written sentences and paragraphs in work related documents. - Writing - Communicating effectively in writing as appropriate for the needs of the audience. - Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. - Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). - Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly. - Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. - Mathematics - Using mathematics to solve problems. - Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. - Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems. - Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem. Management Competencies - Active Learning - Possesses a zeal for and seeks new learning experiences; quickly comprehending and applying new information to the job. - Building Credible Relationships - Skilled at establishing effective relationships with customers and internal partners; promoting openness, trust and confidence in one's intentions. - Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message. - Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs. - Drive for Results - Skilled at setting goals for personal and group accomplishment; working tenaciously to meet or exceed those goals. - High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks. - Planning and Organizing - Skilled at controlling sales assignments; allocating appropriate time to priority goals, requirements, and sales opportunities. - Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions. - Sales Disposition - Energetic, proactive, takes calculated risks, and perseveres to attain goals. EOE M/F/D/V Take the next step toward experiencing success. Visit us at www.marriott.com/careers. Join us. We're Marriott. EOE.M/F/D/V