Supportive Housing Supervisor

SRHT Property Management Company, a nonprofit affiliate of the Skid Row Housing Trust, is seeking a qualified individual for the position of Supportive Housing Supervisor. The Trust is a non-profit organization incorporated in 1989 to preserve the remaining single-room-occupancy (SRO) hotels in Los Angeles' Skid Row. It has purchased and renovated or built more than 1000 affordable residential and commercial units in 20 projects the downtown area, all of which are managed by the SRHT Property Management Company. The Management Company was incorporated in 1995 for the sole purpose of managing the Trust's properties, which house very low income, homeless and disabled persons. It has a professional, maintenance, janitorial and on-site staff of more than 80 employees.



Major Job Responsibilities

 

Working under the direction of the Director of Property Management, the Supportive Housing Supervisor is the primary contact person for all site issues and works as part of a team to direct and control building operations, management services and personnel in order to ensure that the property as a whole functions efficiently and effectively.

Essential Duties and Responsibilities

 

1.  Prepare property operating and capital improvement budgets for all properties within the assigned portfolio for approval by the Director of Property Management.

2.  Monitor and review monthly financial reports and property operating expenses to ensure compliance with approved property budgets. This includes management of rent charges and rent increases, resident account receivables as well as working with the accounting department on issues pertaining to financial reporting, vacancies, invoices, and rent collections.

 3.  Track budgetary variances monthly, prepare an explanation of them and in consultation with the Director of Property Management, implement methods of minimizing negative ones.

 4.  Implement and oversee the collection of rent according to SRHT Property Management Company requirements. Track resident accounts receivable and vacancies on a weekly basis and ensure that actions are in place to address problems.

 5.  Complete and monitor annual plans, capital improvement schedules and preventative maintenance schedules for each site.  Oversee the proper scheduling of maintenance and janitorial work.

6.  Oversight and monitoring of initial and annual resident income certifications and of on-site regulatory compliance so that they are in compliance with regulatory requirements and according to the schedule for each site.

7.  Conduct property inspections at least every two weeks.

8.  Review resident files quarterly to ensure compliance with applicable regulations and SRHT Property Management Company requirements.

9.  Approve the service of legal notices to residents and accompany resident manager to court when appropriate

10.  Direct all aspects of marketing and leasing new properties and being aware of all compliance issues for the properties within the assigned portfolio.

11.  Responsible for hiring, training, supervising, and evaluating of all staff within the assigned portfolio. Assist in the development and implementation of quarterly staff training seminars.

12.  Monitor staff performance and ensure that all duties are completed accurately and in a timely manner.  Ensure staff compliance with SRHT Property Management Company policies and procedures.

13.  Serve as liaison between site staff and corporate office facilitating positive relationships between departments.

14.  Support and assist in the coordination and implementation of activities and programs provided by the Resident Services Division.

15.  Work in a collaborative manner as a member of a team.  Demonstrate at all times cooperative behavior with colleagues and supervisors.  Maintain positive relationships with owners, regulatory agencies that oversee the property, the community, residents and other professionals. This includes demonstrating courteous, respectful and professional interactions to site staff.

16.  Participate in resident meetings and ensure that meeting notes are completed and distributed to residents in a timely manner.  Provide facilitation and intervention for all resident problems which cannot be addressed by the Resident Manager.

17.  Review and approve payroll, including overtime.

18.  Review and approve all reports, notices, and paperwork generated by site staff.

19.  Respond in a timely manner to emergencies that may arise on the site.

20.  Approve all invoices for payment.

21.  Other duties as assigned by the Director of Property Management.



This job description in no way states or implies that these are the only duties to be preformed by the employee occupying this position.  The incumbent is expected to perform other duties necessary for the effective operation of the department.



Knowledge, Skills, and Abilities



College or university degree or certification preferred; or two (2) to three (3) years property management experience and/or training; or equivalent combination of experience and training; Previous supervisory experience with proven ability to hire, coach, train, review and discipline staff; Knowledge of various affordable housing programs, including but not limited to LIHTC, HUD, HCD, and TCAC; Ability to handle shifting and multiple priorities in a fast paced environment and good organizational skills; Excellent judgment and decision-making, interpersonal and time management skills with the ability to work under pressure and successfully meet deadlines; Strong verbal/written communication skills with demonstrated ability to exercise tact and diplomacy; Experience working with diverse groups and to work both collaboratively and independently.  Sensitive to issues facing residents of affordable housing; Familiarity with word processing programs and spreadsheet software such as Microsoft Word and Excel; Ability to travel to sites within portfolio on a regularly scheduled basis; Reliable automobile transportation, valid California driver’s license and automobile insurance to travel within the SRHT Property Management Company service area.

Compensation:

The starting salary range for this position is $45,000/annually DOE.  Benefits include two weeks annual vacation, 10 holidays, health, dental and long-term disability insurance and eligibility to participate in 401(k) plan. 

 

Application Process: The position will remain open until filled.  Apply in writing with resume and coverletter to:

Skid Row Housing Trust 
1317 East 7th Street
Los Angeles, CA 90021 
Attn: Margot Hall
e-mail:  margo@skidrow.org


fax: 213-683-0015 

SRHT Property Management Company is an equal-opportunity employer.
Minorities, women and the disabled are encouraged to apply.