Training Manager

Position Description:

Participates in the development of human resource strategies which are aligned with the overall objectives of the hotel
- Develops and implements business strategies for department
- Monitors status regularly and adjusts strategies as appropriate
- Develops and implements training plans which are aligned with the hotels business strategies

Creates a work environment aligned with The culture by conducting management skills training on a regular basis
- Conducts management skills training and follows-up with participants to assess utilization of new skills
- Maximizes personal and professional productivity
- Supports the selection of a qualified staff by conducting training
- Ensures that employees attend all legally required training as scheduled; maintains and reviews tracking system regularly

- Analyzes customer service results monthly and identifies trends
- Conducts customer service training
- Uses teamwork to support guests and employees
- Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services



Position Requirements:




Position Attributes:




Business Unit:

3HOTL - Carlson Hotels Worldwide

If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id=497602-3-763