2VP Operations - Inland Marine/Ocean Marine

Business/Strategic Management 2VP Operations - Inland Marine/Ocean MarineCommitted.  Competitive.  Constructing our Future.  That's Travelers. We are one of the leading insurance companies in the United States.  Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees.  You will find Travelers to be full of energy and a workplace in which you truly can make a difference. We are currently looking for a 2VP Operations - Inland Marine/Ocean Marine.  Please read on for more details regarding this position. JOB DESCRIPTION: Summary  Participate in implementation of strategic and tactical operational initiatives. Effectively manage all operations and processes associated with policy service activities (i.e., support business from initial submission through policy issuance and accounting for the policy life cycle). Implement and execute performance standards and monitor those standards.  Collaborate with marketing and underwriting, HO and service staff to identify training needs, assess quality/performance standards for the account support/services staff and ensure priorities are responsive to marketing, underwriting and retention decisions. Assure all related activities are delivered in a manner consistent with customer service and expense management focus. Accountable to direct the account services activities for multiple remote sites (i.e., 36 locations, revenue of over $700 million, staff managed range approximately 120). Primary Duties and Responsibilities  Participates in the strategic, as well as the tactical, policy, workflow and performance standards development/implementation. Participate in the implementation of long and short term business strategies to effectively achieve policy service objectives. Implement and participate in the development of tactical business planning and monitoring decisions/activities designed to support marketing and underwriting decisions that are consistent with retention goals. Provide feedback as representation of Operations Directors to a multitude of Home Office inquiries. Provide detailed analysis and discussion of results as displayed in Field Services Operating Review quarterly to Ops Sr. Management. Partner with business areas to develop and implement operational and policy service strategies, policies, workflow processes and standards.  Ensure effective utilization of these strategies, policies, etc.  Maintain solid relationships with open communication with Service Center Management Team.  Meet regularly to surface issues and trends affecting the field marketing offices.  Act as liaison for ODs with Service.  Make onsite visits to create partnership.  Participate in resolution of service issues with ODs. Establish and maintain positive and productive relationships through on-going dialogue with RVPs, MDs & agents/brokers.  Meet with them to assess operations performance and identify/resolve issues/problems. Develop and maintain effective relationships with internal resources (e.g., Claim, Operations, etc.) to coordinate the delivery of all related services to clients. Participate in meetings with other Business Units Operations staff.  Share information.  Coordinate common business needs.   Direct and manage account support activities to meet production goals; assure compliance and performance standards are achieved; provide management information as necessary; and utilize all available resources in a cost effective manner. Monitor and provide operations results through use of reports.  Reconcile financial and operational results to ensure all information is correct (i.e. overdue, hit ratio, skip list, etc.) Discuss with ODs.  Assist in development of action plans to address missed goals or objectives.  Take corrective action as necessary.   Act in a collaborative capacity with service, billing, HO, etc. to resolve problems/issues quickly.  Establish priorities and make workflow decisions. Assure that our contractual commitments are met. Manage and direct the effective implementation of new technologies and the utilization of existing systems. Resolve all operation matters resulting in bottleneck situations to assure business results are not negatively affected by operational problems.  Perform all necessary staff management functions to support profit, growth and expense management goals. Coach, counsel, evaluate, and develop Operations Directors and Managers. With feedback from the RVP, evaluate ODs complete appraisals annually and with periodic checkpoints. Prepare development plan with target dates and follow through. Act as sounding board to ideas and concerns as raised by ODs which may include performance, staffing, relationships, results, productivity, workflow procedures, systems problems, service issues, etc. Administer salary planning for home base region, as well as coordinate direct report ODs¿ submissions for their regions. Work with ODs to develop long term Account Manager staffing plans to anticipate turnover and job market conditions. Maintain an appropriate level of customer service. Participate in major projects as assigned, i.e., projects which directly impact Account Managers or Operations Directors  (Lotus, Master Plan, etc.). Education / Work Experience  Supervision of staff.Property Casualty knowledge.Policy service background.Basic understanding of underwriting and marketing functions and environments.Systems background. LeadershipClearly expresses ideas orally and in writing.Listens to and understands othersShares information and maintains confidentiality. Customer FocusIdentifies customers needs and takes appropriate action to meet those needs.Acts with a sense of urgency. Alliance BuildingBuilds a winning team.Establishes strong coalitions and networks both within and outside of the division.Works effectively with all levels and can easily build new relationships. ManagementHires competent performing people.Takes responsibility for decisions and actions.Manages own work and directs the work of others.Challenges employees to take responsibility for their performance and their development.Understands account support/services and responds to all related issues, concerns and problems to achieve desired goals. Technical KnowledgeDemonstrates specific policy service and operational skills necessary to achieve established and stretch business goals.Evaluates business condition and translates the solution into a manual and/or automated process.Able to evaluate and operationalize the business needs of the account. Business KnowledgeClearly demonstrates specific knowledge requirements related to policy services as defined by the Operations Division.Knows how to get things done.  . In addition to an exciting environment, we offer: * Competitive base salary with additional opportunities for variable pay through recognition programs and incentive awards * 401(k) with company match* Comprehensive health plans that include coverage for same sex/domestic partners* Strong work/family and employee assistance programs* Tuition reimbursement * Vacation Purchase Plan* Training/Development opportunities We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. Explore what we have to offer.  For immediate consideration for this position, please click on the "Apply Now" button at the bottom of this posting.  Travelers is an equal opportunity employer. We actively promote a drug-free workplace.   Company: Travelers Companies, Inc.