Account Rep PS

WHAT ARE THE RESPONSIBILITIES OF THE POSITION?Successful incumbents will be responsible for: Coordinates outbound calls to broker, sales, and/or client as a courtesy to establish ongoing roles and responsibilities. Partnership with Sales Representatives, Clients and Brokers to collect sold case data and to create Sold Case information (CDS) pages for installation in booklet, billing and underwriting systems Become intimate with contract provisions/eligibility rules and sets/revisits expectations with internal operations as well as the client Responsible for educating client on plan administration. Leverages and encourage online capabilities for plan administration (forms, reports, billing etc.). Initiate/Complete the day to day service and administrative requirements by effectively assessing customer concerns, networking with appropriate resources and providing creative solutions Drives end to end processes and procedures while interacting and influencing internal disciplines (Claims, Billing, Med UW, UW, Sales etc.) ensuring deliverables are met ahead or on time. Aid in creating and delivering renewals.  Support ongoing enrollment administration. Manages overall end to end service standards and turnaround times Manage book of business with minimal customization, streamlined processes, quick, flexible and reliable service. Ensures contract features and benefits meet the customers ongoing needs and administrative procedures. Makes recommendations for change where appropriate Within a year coordinates multiple meetings with client to review plan administration (salary adjustments) and ensure overall satisfaction.. Able to identify if customer experience/needs require increased level of engagement. Actively supports business growth by partnering with Sales and pursuing opportunities to add lines of coverage WHAT ARE WE LOOKING FOR?Level of Education: College Degree or equivalent experience preferredKnowledge Requirements:Knowledge of employee benefits and products. Understands organizational processes and systems. Proficient PC skills which include word processing and excel. Strong knowledge of Group Insurance terms, provisions and administration. Intimate knowledge of service standards and processes. Licensing required (Group Life & Health) - will be provided on the job where needed Leadership Requirements Leads in identifying and resolving issues. Demonstrates a commitment for excellence by action and overall team engagement. Takes ownership over assigned book of business. Takes charge of driving proactive and reactive measures while influences others within the organization (Billing, Medical Underwriting, Underwriting, Claims, etc.)