Applications Support Engineer

General/Other: IT/Software Development PREMERA. Applying innovation and strategy to create leading-edge health coverage and benefit solutions for our members. Premera Blue Cross is looking for an experienced Application Support Engineer to join a dynamic team to support its call center and imaging specific applications in its Spokane, WA location. While using enterprise class hardware you’ll play a part managing quality monitoring, workforce management, imaging systems in addition to other call center applications. At Premera, our mission to ‘provide peace of mind to our members’ drives us to operate at five 9’s availability. The ideal candidate will have a strong background at the enterprise level, and experience with the following: VoIP, troubleshooting performance bottlenecks, multiple OS, working with multiple vendors including, HP and Cisco. ITIL knowledge and experience a must. Requirements: BS/BA degree in related field such as Information Systems, technical certification, or equivalent work experience. MCP and/or MCSE. 5 years of industry-related experience which includes moderately to highly complex technical responsibilities, specifically: Server Administration experience on a windows 2003 active directory platform and utilizing group policy to deploy application packages. Demonstrated strong analytical and problem-solving skills, hardware troubleshooting skills and strong customer service skills. PREMERA’s culture promotes individual development, fosters innovation, and rewards success. We are creative, strategic thinkers who use our talents to fulfill our mission of creating peace of mind for our members. First established in 1933, the PREMERA family of health-care companies is headquartered in Washington and serves over 1.5 million members in several Western States. Our unique value proposition is built on a strong local presence and national capabilities. Premera Ranked Highest in Member Satisfaction in U.S. West In the J.D. Power and Associates 2007 National Health Insurance Plan Satisfaction Study, Premera achieved the highest member satisfaction with commercial health plans (regional and national companies) serving the western United States.