Auto Appraisal Unit Manager

Business/Strategic Management Relevant Work Experience: 2+ to 5 Years Auto Appraisal Unit ManagerCommitted.  Competitive.  Constructing our Future.  That's Travelers. We are one of the leading insurance companies in the United States.  Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees.  You will find Travelers to be full of energy and a workplace in which you truly can make a difference. We are currently looking for an Auto Appraisal Unit Manager.  Please read on for more details regarding this position. JOB DESCRIPTION: SUMMARY:Provide day to day leadership and technical guidance to auto appraisal unit.Monitor work quality for compliance with Best Practices through implementation of review plans.Utilize management information to analyze results, including appraisal unit measures, expense, customer service and quality performance results; implement changes necessary to achieve expected results.Provide on-going performance feedback and manage performance issues. Select, train and develop team members.Administer total compensation program.Manage staffing resources to meet workload demands; ensure equitable distribution of work.Manage independent appraisers and Direct Repair Shops Identify opportunities for improvements through more efficient and/or less expensive workflow.Resolve customer issues; promote a high standard of customer service.Assure regulatory compliance.Work closely with management team to address service center business issues. Provide overall leadership and direction to a team of claim handlers including coaching, mentoring and development. PRIMARY DUTIES:Ensure appropriate deployment of resources to maximize productivity and unit costEffectively manage ULAE and ALAE to help promote competitiveness in the market placePeriodic customer, agent and broker visitationPreparation and participation in account file reviewsEnsure focus on achievement of scorecard results and file quality consistent with Best Practices and Special Account communications EDUCATION/COURSE OF STUDY:College degree preferred or equivalent work experience WORK EXPERIENCE:Claim management experience preferred COMMUNICATION SKILLS:Excellent oral and written communication skills COMPUTER SKILLS:Computer literateBasic typing skills OTHER:3-5 years of technical auto appraisal experience, including use of ADP software.Command of WORD and OUTLOOK.  Knowledge of EXCEL a plus.Excellent customer service skills.Results driven focus. Ability to lead and motivate others toward achieving expected results. Current knowledge of jurisdictional laws and regulations Customer FocusDecisivenessAbility to energize others/demonstrated leadership skillsFlexibilityIntegrityInfluence and persuasionFlexibilityDecisivenessLeadershipEnergizing othersPlanning, prioritizing, goal setting In addition to an exciting environment, we offer: * Competitive base salary with additional opportunities for variable pay through recognition programs and incentive awards * 401(k) with company match* Comprehensive health plans that include coverage for same sex/domestic partners* Strong work/family and employee assistance programs* Tuition reimbursement * Vacation Purchase Plan* Training/Development opportunities We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. Explore what we have to offer.  For immediate consideration for this position, please click on the "Apply Now" button at the bottom of this posting.  Travelers is an equal opportunity employer. We actively promote a drug-free workplace. Company: Travelers Companies, Inc.