Auto Appraiser

Auto AppraiserCommitted.  Competitive.  Constructing our Future.  That's Travelers. We are one of the leading insurance companies in the United States.  Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees.  You will find Travelers to be full of energy and a workplace in which you truly can make a difference. We are currently looking for a Auto Appraiser.  Please read on for more details regarding this position. JOB DESCRIPTION: SUMMARY:Promptly inspect automobiles, heavy equipment, boats, RVs and motorcycles to determine the nature and extent of damages.  Prepare damage estimates using company provided automated estimating systems.  Evaluate damages through proper use of cost-containment tools.  Recognize subrogation and salvage opportunities, as well as potential fraud and refer to the appropriate level. PRIMARY DUTIES:Handle auto physical damage claims on first party, and third party claims involving clear liability, with authority generally up to $25,000.Assist and monitor DRP program within assigned territory.  Ensure all DRP designated shops understand and abide by Company DRP agreements.  Perform periodic reinspections to assure repair shop compliance with company standards.Reinspect vehicles to determine quality of repair performed and repair method utilized within assigned territory.  Comply with all insurance department regulations and applicable laws within assigned jurisdiction.Evaluate and determine ACVs on all TTL loss vehicles.  Contact first party vehicle owners in 24 hours to negotiate, settle and move TTL loss vehicles to predetermined storage free areas.Where liability has been predetermined, negotiate and settle property damage claims to eliminate storage fees.  Assist in special projects.Complete auto appraisals and auto reinspections to assure accurate payments are made to customers and claimants.Assist in identifying quality repair shops for the DRP program.  As a business owner, quality control and monitor DRP shops within your geographical servicing area.Assist the auto/liability unit with investigation and gathering all necessary information, i.e. police reports, site inspections, to determine if claim should be paid or denied.Comply with guidelines established by claim department for cost containment including use of LKQ parts, certified aftermarket parts and cash allowances for minor damages.Customer service contact in order to give, receive or exchange information:Daily:  Insured (Policyholders), Claimants and Potential CustomersMonthly:  Agents/Brokers/Insurance Consultants and Counterparts in other firmsQuarterly:  Personnel Outside Work UnitYearly:  External Legal Professionals and Professional AssociationsSome travel may be required to assist with catastrophe losses or other situations as determined by the company.Attend training classes as required to maintain technical expertise CERTIFICATES/DEGREES:Professional License, Registration, or Certificate is required to hold this position depending upon state regulations.Valid drivers license COMMUNICATION SKILLS:Solid communication skills are required to interact competently with internal and external customers. OTHER:Basic working level:  Mathematics/Data AnalysisIncumbents generally deal with personal and confidential informationProblem solving is generally defined, but may need to be clarified in order to proceed.Requires using and interpreting facts and figures after selecting the proper method of analysis from existing methods. File ManagementTechnicalCustomer Focus/ CommunicationRelationship ManagementTechnologyFlexibility and adaptability to work environment changes, e.g., territory, job tasks new technology.       AMERICAN WITH DISABILITIES ACT:Must be able to stoop, bend, crouch and climb, to ensure full vehicle damage assessment.Must be able to drive for extended periods of time. In addition to an exciting environment, we offer: * Competitive base salary with additional opportunities for variable pay through recognition programs and incentive awards * 401(k) with company match* Comprehensive health plans that include coverage for same sex/domestic partners* Strong work/family and employee assistance programs* Tuition reimbursement * Vacation Purchase Plan* Training/Development opportunities We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. Explore what we have to offer.  For immediate consideration for this position, please click on the "Apply Now" button at the bottom of this posting.  Travelers is an equal opportunity employer. We actively promote a drug-free workplace.   Company: Travelers Companies, Inc.