Business Operations Analyst-SQL Experience

     COME JOIN OUR BENEFITMALL TEAM!People make the difference at BenefitMall, the nation's largest general agency. We work with independent insurance Brokers who sell employee benefit products to businesses nationwide. At BenefitMall, we view ourselves as an extension of each Broker's support team. We provide Brokers with local market expertise, product price quotes, client proposals, enrollment support and ongoing client services. If you are looking to contribute and work in a positive professional environment, Come join our BenefitMall team! Business Operations Analyst Responsibilities: • Document, track, and follow-up on open client issues. Work across departments and systems (customer systems, internal systems) to research, analyze and resolve questions/issues concerning system functionality and performance. • Conduct periodic carrier meetings to gather and understand requirements, communicate status and resolve issues. • Document system requirements for enhancements and reengineering opportunities and communicate requirements to the IT department for development. • Perform root cause failure analysis to identify application defects and develop a plan for resolving. • Be able to manage projects, work autonomously on department and system related projects and administer assigned projects from inception to completion. • Analyze current report generation processes and file transmission processes to develop automated solutions and reduce manual intervention. • Liaise with internal and external IT support to set-up connectivity and FTP access with external clients. • Use SQL and other query languages to upload and/or extract data to and from database and data-warehouse tables. • Generate ad-hoc reports utilizing SQL, system databases and the data-warehouse.  Requirements: • Bachelor's degree in MIS, CIS, or CS is a plus. • Knowledge and understanding of health care systems. • Experience documenting standard operating procedures and/or business requirements. • Experience analyzing reports and metrics and providing detailed analysis and feedback. • Ability to provide standardized and ad-hoc reports in an organized, professional format. • Experience writing SQL and utilizing it for data extraction and analysis. SALARY HISTORY IS REQUIRED FOR CONSIDERATIONEOE.