Claim Support Specialist

Mendota Insurance Company has been providing private passenger auto insurance to customers since 1989.  We provide insurance in 20 states through over 7,000 independent insurance agents.  Specializing in non-standard insurance we pride ourselves on our superior customer service, our service is what sets us apart from our competitors.

 

Headquartered in Eagan, Minnesota, Mendota is a wholly-owned subsidiary of Kingsway Financial Services, Inc., one of the fastest growing property & casualty insurers in North America.  Along with our headquarters in Eagan we also have data centers in Elk Grove Village, IL and York, PA.  Mendota and Kingsway are focused on being one of the premier providers of specialty insurance in the United States.

 

At Mendota, innovation has been a goal since our founding.  We currently offer our partner agents many products that help us meet our goal of providing outstanding efficiency and customer service, led by our proprietary internet based platform, Mendota Max.

 

For the last 18 years Mendota has been supporting a cooperative work environment that is lead by a great team of 250 employees nationwide.  We take pride in offering a challenging and rewarding work place, which has been proven by the number of employees who have found longevity in their careers at Mendota.

 

Mendota currently seeks a Claim Support Specialist at our Eagan, MN location.

 

Summary:

 

·  Perform administrative duties for claim representatives and supervisors.

·  Issue claim payment amounts based on local discretion and product line guidelines.

·  Assist staff with general office procedures and problems.

 

Primary Duties and Responsibilities:

 

·  Maintain and control check issuance as required.  Pay bills, file forms, photocopy and type as requested.

·  Input data and prepare reports, process computer checks, prepare for mailing and maintain appropriate records.

·  Update files and close files as requested.  Prepare closed files for shipping and storage.

·  Maintain up-to-date files attaching correspondence as appropriate.

·  Manage a daily diary & “to do” list through completing requested activities 

 

Education and Required Work Experience:

·  High School Diploma or GED

·  Knowledge of claim support functions, including check processing and data entry is preferred.

·  Manual Skills:

·  Large parts of daily assignments require motor coordination with finger dexterity, e.g. typing machine operations.

·  Ability to lift 25 – 35 lbs, as needed.

·  Analytical skills:

·  Problem solving generally defined, but may need to be clarified in order to proceed.

·  Requires collecting, compiling and organizing facts and figures in accordance with established procedures.

·  Communication Skills:

·  Basic communication skills required to request and provide routine data and to respond to oral and written instructions.

·  Deals with information that is considered personal and confidential.

 

Competitive Pay and Benefits Including:

Medical

Dental

Company Paid Life Insurance

Company Paid Short Term Disability

Long Term Disability

Paid Time Off

Company Paid Holidays

401(k) with Company Match

Flexible Spending Accounts

Employee Stock Purchase Plan

Educational Assistance