Claims Customer Service Representative

Mendota Insurance Company has been providing private passenger auto insurance to customers since 1989.  We provide insurance in 20 states through over 7,000 independent insurance agents.  Specializing in non-standard insurance we pride ourselves on our superior customer service, our service is what sets us apart from our competitors.

 

Headquartered in Eagan, Minnesota, Mendota is a wholly-owned subsidiary of Kingsway Financial Services, Inc., one of the fastest growing property & casualty insurers in North America.  Along with our headquarters in Eagan we also have data centers in Elk Grove Village, IL and York, PA.  Mendota and Kingsway are focused on being one of the premier providers of specialty insurance in the United States.

 

At Mendota, innovation has been a goal since our founding.  We currently offer our partner agents many products that help us meet our goal of providing outstanding efficiency and customer service, led by our proprietary internet based platform, Mendota Max.

 

For the last 18 years Mendota has been supporting a cooperative work environment that is lead by a great team of 230 employees nationwide.  We take pride in offering a challenging and rewarding work place, which has been proven by the number of employees who have found longevity in their careers at Mendota.

 

Mendota currently seeks a Claims Customer Service Representative at our Eagan, MN location.



Summary:

Effectively and efficiently respond to inquiry calls from our various customers.  Assist in basic customer service procedures and routing information in a prompt and courteous manner.

 

Primary Duties and Responsibilities:

· Professionally answer telephone calls, respond to routine questions and reroute calls when appropriate.

· Effectively capture claims loss information from accounts/customers via fax in a prompt and efficient manner.

· Accurately input loss information into a claim multi-line system via a personal computer.

· Consistently provide top-tier, high-level customer service to our accounts/customers.

· Maintain and update reference material needed to provide quality service.

· Promptly and courteously respond to customer inquiries and/or refer them effectively to someone who can assist them.

· Share customer concerns with Team Leader and/or Unit Manager to promptly and effectively address any outstanding issues.

· Share any telephone or system concerns with Team Leader and/or Unit Manager to promptly overcome any potential problems.

Education and Required Work Experience:Solid communication and telephone skillsBe able to type at least 35 WPM1-2 years Previous PC experience1-2 years Previous data entry experienceCustomer FocusAbility to be flexible and be successful in a team environment.

Competitive Pay and Benefits Including:

Medical

Dental

Company Paid Life Insurance

Company Paid Short Term Disability

Long Term Disability

Paid Time Off

Company Paid Holidays

401(k) with Company Match

Flexible Spending Accounts

Employee Stock Purchase Plan

Educational Assistance