Client Account Manager

StrataCare is a leader in national bill review software solutions and service for the workers’ compensation industry. The StrataWare suite utilizes the latest browser-based technology to deliver an integrated solution that helps our clients lower costs, improve productivity, increase profits, and meet regulatory or governmental compliance.

 

We are seeking a qualified Client Account Manager!

 

The Client Account Manager is the primary liaison between StrataCare and its clients. The position is the primary “voice of the customer” within the organization by communicating customer needs and expectations, and ensuring these are met. Advocates on behalf of clients and ensures excellent service delivery with respect to client implementation, championing system enhancements, researching client inquires, addressing client invoicing, training clients on systems use, and creating reporting as needed.

 

Responsibilities:

 

· Maintaining and increasing revenue with existing clients, by building strategic relationships with client contacts, including introducing additional StrataCare products that can benefit the client.

· Demonstrates a strong client focus, maintains a balanced position when confronted with client concerns.

· Demonstrates sensitivity towards customer issues, while ensuring that StrataCare’s policies, profitability and marketplace reputation are protected.

· Is the primary liaison between Production, IT and the client.

 

Skills and Qualifications:

 

· BA/BS or equivalent experience

· Five (5) years previous experience in the workers’ compensation industry, preferably in bill review

· Thorough understanding of healthcare cost containment industry

· Superior verbal/written communication, interpersonal and customer service skills

· Effective at influencing and persuading individuals within other internal groups in order to accomplish objectives and ensure client satisfaction