Customer Care Licensed Representatives

Summary: The Customer Care Licensed Representative (CCLA) primary responsibility is to perform both insurance license related duties and satisfy LeasingDesk (LD) customers' and clients’ needs.  Customers are defined as prospective, existing and previous insureds.  Clients are defined as Property Management Company (PMC) employees, corporate and onsite.  The CCLR interfaces directly with customers for licensed activities and is responsible for the customer experience.  The CCLR is trained, mentored, and takes direction from the Manager of Customer Care Operations (MCCO).   PRIMARY RESPONSIBILITIES · Understand the systems and processes of the Customer Care department· Understands / follows policies, procedures, and department requirements · Meets efficiency standards and performance goals as defined by management · Daily processing of administrative tasks related to phone calls, voice mails, emails, faxes, mail, supplies, reporting, etc.· Perform tasks and responsibilities that require an insurance license including but not limited to;o  administrative functionso  policy rating, interpretation, cancellationo  helping customers through the process of application completion o  client calls with coverage, claim, and premium related questionso  back-filling for data entry – Insurance Enrollment Forms (IEF’s), scanning, etc. as workloads exceed non-licensed Associate capacitieso  updating insured data or providing explanation – coverage changes, limitations, exclusions, specific claim situationso  email specifically requiring a license· Transfer / forwards tasks in accordance with the department communication matrix· Solves problems for customers, client employees, peer associates, internal departments, underwriters, and management· Documents tasks and customer interactions as required· Acts as a team player helping other call center associates as needed· Complete other responsibilities and projects as assigned REQUIRED KNOWLEDGE/SKILLS/ABILITIES· Excellent customer service, phone etiquette skills · Minimum 1 year experience in a call center or administrative role required.· Insurance license required.· Ability to type at least 30 words per minute and accurately capture detailed information· Previous insurance experience desired· Good verbal and written communication skills Ability to adjust priorities, manage change and time wisely in a fast-paced, rapid-growth environment· Flexible with work hours to meet Call Center hours of operation and workload needs as manager schedules (including availability to work overtime as required)· Excellent problem solving skills required Exhibits professional demeanor, is accountable, accurate, customer friendly · Computer literate, working knowledge of Microsoft programs including Outlook, Excel, and Word, and  proprietary company systems Able to sit or stand for frequent periods in the same location with some opportunity to move about   Job Information Job Title: Customer Care Licensed Representatives Company: RealPage Inc Location: Irvine, CA Status: Full Time, Employee Job Category: Customer Support/Client Care Contact Information Company: RealPage Inc Email: Apply by Email