Customer Service Associate

Caring + Professional + Proactive + Connected = Trust  Tired of the typical call center?  Come join a team where we Make a World of Difference!  At World Access, our associates help change our customers’ lives everyday.   We bring our products and services to customers through partnerships with other businesses. World Access provides travel insurance, emergency assistance and concierge services to millions of people each year, through travel suppliers, healthcare firms and credit card companies.   Our headquarters is located in Richmond, Virginia, and our World is unlike any other workplace. We speak more than 30 different languages and our associates represent countries all over the world.  World Access is looking for the best and brightest to lead us into the future. Our full-time positions offer competitive compensation and a broad range of benefits.  Today, World Access is hiring a Customer Service Associate to;  Answer telephone calls and respond to Emails received from customers (individuals and travel agents) in a professional, caring and proactive manner. Listen attentively and deliver a friendly and personal experience to each customer. Demonstrate connectivity to clients by being available and responsive; take ownership of developing well-informed, relevant and timely solutions for customers; and anticipate customer needs by being forward-thinking. Provide accurate and reliable information to customers in a professional manner. Build trusting relationships with customers. Accountable for learning products and staying up-to-date on new product or policy changes.  Knowledge, Skills and Abilities:  Possess a professional demeanor. Demonstrated superior customer service skills. Possess a willingness and desire to help others. Excellent listening skills with ability to connect with the customer. Ability to demonstrate care in handling customer needs. Ability to build a trusting rapport with customers. Flexibility: ability to adapt to on-going change and work in a fast-paced, customer focused environment. Ability to take ownership for and proactively identify solutions to customer issues or concerns. Ability to acquire product and business knowledge and share that knowledge with customers. Ability to work independently and collaborate as needed with team and other departments. View all "World Access, Inc." jobs