Customer Service Data Analyst III

Job Category: Customer Support/Client Care Company: Regence Reference Code: 9109090 There comes a moment in everyone's life where they have the opportunity to impact the world around them. For Regence, and you, that moment is now. A not-for-profit insurance organization covering four states with some three million members, we provide people with the knowledge and assistance that lead to better health care decisions. But we can only do so through the incomparable dedication of individuals like you. Individuals who have the drive and ambition to make a difference. Customer Service Data Analyst III rethink IMPACTWhat if health care could be different? And what if you could help make it different every day? At Regence, we're striving to transform health care from the inside out. It's a mission we passionately uphold, and one that guides every decision we make. And we seek the visionary, driven individuals bold enough to chart the future with us. Customer Service Data Analyst III Portland, ORSeeking candidates for the following role: Develop solutions to Customer Service data and reporting needs through data analysis, extraction, interpretation, and report development. Interact with internal clients to develop, automate, and maintain reporting solutions using Business Objects Web Intelligence and Crystal. Thorough documentation and adherence to quality protocols is essential. Combine your degree and hands-on experience with the following skills: Four year degree in Business, Health Information Administration, Mathematics, Statistics, Computer Science, or related field plus 1 year of hands on experience in Data Analysis or supporting relational database development, maintenance or utilization. OR Associate/Vocational degree in Business, Health Information Administration, Mathematics, Statistics, Computer Science or related field plus 2 years of hands on experience in Data Analysis or supporting relational database/report development, maintenance or utilization Strong skills and demonstrated knowledge of Crystal Reports / Business Object, OLAP, and other reporting and business intelligence technology is needed, as well as aptitude for analyzing, interpreting, and understanding data. Strong skills and working knowledge of databases required, MS-SQL, Oracle SQL Plus, stored procedures and DTS are preferred. MS Office Skills, including working knowledge of Excel/Access/Word are required and use of VBA automation to support legacy solutions preferred. Ability to work well independently or with a team. Experience reporting from call center telecom systems such as Aspect is preferred. Work-force management system reporting experience from systems such as Blue Pumpkin is preferred. Ability to be creative and innovative in the application of data and information to support strategic and tactical planning. Must possess strong problem solving skills including strong analytical, planning, and project management skills. Demonstrate effective verbal and written communication skills including presentation skills. Demonstrate a high level of flexibility. Call Center operations and Healthcare experience is a plus.Hard work and dedication is rewarded at Regence: We offer a competitive salary and a generous benefits package.For consideration, please visit our Web site at www.regence.com/careers and Apply Online to Job #16245.We are an equal opportunity employer dedicated to workforce diversity and a drug and smoke-free workplace. Drug Screening and Background Check is required.www.regence.com/careers Together we can take charge. Apply Online: http://www.regence.com/careers