Customer Service/Database Coordinator

ABOUT US:

Are you stuck in a dead-end job? Are you working in a boring, stressful environment? Is your company still stuck with doing things "the old-fashioned way"? Well, take a look at us! Our Company started 21 years ago with 5 people and we are now over 700 strong and counting! We know our people are our number one asset and we show it!

 We offer a great medical plan (you can choose from 5 HMO's or a PPO), chiropractic, dental, life and voluntary long-term disability. Two weeks vacation after one year; six personal days and a floating holiday. We offer a Section 125 Plan for unreimbursed medical expenses and childcare.Every month we organize an employee event such as a bowling party, beach party, Angels game tailgate party, big huge company picnic, annual trip to Catalina Island (on a Friday!), elegant Christmas party and many more fun events.We have a casual, yet hard working environment. Every Friday is Casual Day. We believe that our success is a result of the hard work of the great people we hire so we share our profits through a Bonus Program every six months and we offer a 401(k) plan!

 

Our emphasis is on hiring top-notch people and using cutting edge technology to retain our #1 spot as the leading general agency for group health insurance in the nation. If this sounds like the type of Company you'd like to work for, please check out this current employment opportunity and come join our team!

 

JOB DESCRIPTION:

Candidate will maintain the integrity of each database by ensuring the accuracy of the Word & Brown Companies databases and the associated AP systems.  Monitor license renewals and the completeness of Broker Licensing forms that directly affect the accuracy and timeliness of broker commissions. 

Essential Functions:Will answer incoming broker calls regarding licensing and commission issues, research, and follow up with brokers.  Create and maintain accurate and up to date information of broker files and vendor screens in the data bases.  Provide assistance and excellent customer service to a large number of internal customers with change requests to the database.  Maintain timely posting of all banking information for clients and participants.  Review the department of insurance web site for renewed broker licenses.  Ensure timely notification to broker of expired licenses and missing information required to pay commissions.Review and maintain all Ameritas Licensing.  Timely process of all State and IRS Tax Levies for our brokers. 542 processing to the state of California. Process returned mail. Initiate reminder letters for unclaimed property.

 

Candidate must have excellent customer service skills.  Must be an innovative, self-starter who is detailed oriented with excellent analytical skills.  Some high level of computerize systems experience.  Must have strong PC skills including Excel and Word.  High school diploma or equivalent required. 

 

 

Candidates applying must include salary requirements in order to be considered for the position!