Customer Service Manager

Description:Manages all activities involved with the delivery of quality services to ensure the retention and growth of a variety of Personal Lines insurance products, plans, and programs within an assigned command. Oversees the timeliness, accuracy, integrity of all services to ensure superior customer satisfaction and growth for an assigned command.Qualifications:A Bachelor's degree in a business related field or equivalent work experience is required. 2-4 years of progressively more responsible work experience to include at least 1 year of supervisory related experience is required. Working knowledge of a variety of different Personal Lines insurance products, plans and programs involving heavy customer contact. Excellent communication, interpersonal and influencing skills are essential. Appropriate licenses required.Salary/Benefits: Salary commensurate with experienceWe recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following: 401K and retirement plan, Accidental death & dismemberment insurance, Credit Union membership, Dental coverage, Dependent life insurance, Disability insurance, Discounts on automobile and homeowner's insurance, Employee life insurance, Long-term care insurance, Medical coverage, Paid time-off, Pay-for-Performance, Reimbursement accounts, Tuition reimbursement, Vision care coverage, and Work/Life resources.Job Location: Kentwood, MIJob Number: RUSALMUT7126-593837Company URL: http://www.libertymutual.comCompany Profile:About Liberty Mutual Group Boston-based Liberty Mutual Group is a diversified global insurer and sixth largest property and casualty insurer in the U.S. based on 2006 direct written premium. The Company also ranks 95th on the Fortune 500 list of largest corporations in the U.S. based on 2006 revenue. As of December 31, 2007, Liberty Mutual Group had $94.7 billion in consolidated assets, $82.3 billion in consolidated liabilities, and $25.9 billion in annual consolidated revenue. Liberty Mutual Group offers a wide range of insurance products and services, including personal automobile, homeowners, workers compensation, commercial multiple peril, commercial automobile, general liability, global specialty, group disability, assumed reinsurance, fire and surety.Liberty Mutual Group (www.libertymutual.com) employs over 40,000 people in more than 900 offices throughout the world. Job Information Location: US-MI-Kentwood Salary: Salary commensurate with experience Status: Full Time, Employee Job Category: Customer Support/Client Care Relevant Work Experience: 2+ to 5 Years Career Level: Manager (Manager/Supervisor of Staff) Education: Bachelor's Degree Contact Information