Customer Service Representative, Call Center

Description:Make a difference each and every day in peoples lives!Are you looking for a career, not a job? We are looking for dedicated Customer Service Representatives in our NEW SPRINGFIELD, MA call center to consult with our existing customers on their existing Auto and Home policies. The selected candidate will provide timely and accurate guidance and service to policy holders for a variety of Personal Lines products, plans and programs. Liberty Mutual provides an environment that is friendly, helpful, and treats both customers and employees with dignity and respect. The Service team speaks with customers in everyday language that makes it easy for them to understand. Our team is known for going the extra mile to exceed customer expectations. At Liberty Mutual we have career paths that are designed to help you grow. As a Liberty Mutual employee, youre in charge of your own success. See Yourself:- Helping our customers by identifying and analyzing their needs to ensure high customer satisfaction, growth and retention of business- Being recognized and rewarded for providing exceptional customer service while identifying cross-selling opportunities- Being part of a fun, positive team environment- Getting an opportunity to build a career with a great companyQualifications:Associates degree in a business related field or equivalent training or a minimum of 6 months related work experience is required. Customer Service experience preferred. Ability to review, record and organize written data from a variety of sources with no prescribed format is essential. Excellent communication and interpersonal skills are required. Appropriate licenses upon hiring/training, along with passing a Proficiency Assessment is required.Whats in it for you:- A base salary (commensurate with experience) plus annualized incentives- Outstanding benefits including 401k (company match) and company paid pension plan- Career advancement through our promote from within philosophy- Recognition programs for top performers including bonuses, trips to world class resorts and other awards- Paid training and licensing- Tuition reimbursementLiberty Mutual was ranked 28th Best Company to work for by Money Magazine. We are also ranked 39th on Equal Opportunity Magazines annual Top 50 Employers list. We are hiring for our 7/7/08 training class.Salary/Benefits: Salary commensurate with experienceWe recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following: 401K and retirement plan, Accidental death & dismemberment insurance, Credit Union membership, Dental coverage, Dependent life insurance, Disability insurance, Discounts on automobile and homeowner's insurance, Employee life insurance, Long-term care insurance, Medical coverage, Paid time-off, Pay-for-Performance, Reimbursement accounts, Tuition reimbursement, Vision care coverage, and Work/Life resources.Job Location: Longmeadow, MAJob Number: RUSALMUT7130-595091Company URL: http://www.libertymutual.comCompany Profile:About Liberty Mutual Group Boston-based Liberty Mutual Group is a diversified global insurer and sixth largest property and casualty insurer in the U.S. based on 2006 direct written premium. The Company also ranks 95th on the Fortune 500 list of largest corporations in the U.S. based on 2006 revenue. As of December 31, 2007, Liberty Mutual Group had $94.7 billion in consolidated assets, $82.3 billion in consolidated liabilities, and $25.9 billion in annual consolidated revenue. Liberty Mutual Group offers a wide range of insurance products and services, including personal automobile, homeowners, workers compensation, commercial multiple peril, commercial automobile, general liability, global specialty, group disability, assumed reinsurance, fire and surety.Liberty Mutual Group (www.libertymutual.com) employs over 40,000 people in more than 900 offices throughout the world. Job Information Location: US-MA-Western/Springfield Salary: Salary commensurate with experience Status: Full Time, Employee Job Category: Customer Support/Client Care Relevant Work Experience: 1+ to 2 Years Career Level: Entry Level Education: Associate Degree Contact Information