Customer Service Representative for Regional Commercial Insurance Agency

About the Company James Greene & Associates is a fast-paced, aggressive mid-sized commercial insurance agency that has shown consistent revenue growth year after year. Our purpose statement is "Serving Those Who Serve Others." We specialize in insuring churches and other religious institutions, child care facilities, as well as other commercial businesses. Our success in the industry has been built on our knowledge of the products we offer and understanding the needs of our customers. About the Opportunity Are you a natural team-player who thrives on interaction with others? We are interested in employees who will take personal responsibility for making our company a success. James Greene & Associates is like a family in which all employees are truly valued and treated with respect. Everyone here wears many hats and gets exposed to a variety of challenges. You'll be working with an award-winning team with an impressive track record. Help James Greene & Associates be a leader in the Insurance industry by acting as the Customer Service Representative who serves customers; attracts potential customers; maintains customer records; resolves product or service problems; recommends potential products or services; contributes to team effort.

Qualifications

Dedicated to exceeding quality standards and providing products and services of the highest caliber.

Capable of producing comprehensive documentation.

Handles complex problems effectively. Separates key issues and generates multiple solutions.

Easily analyzes and prioritizes information, distilling it to the critical issues and drawing accurate conclusions.

Sets a comfortable tone and encourages open communication. Listens attentively and actively.

Uses customer-oriented telephone etiquette to get information. Greets callers, establishes rapport, projects professional tone, handles complaints, and records statistics on each call.

Ensures that the customer receives a superior product or service. Listens attentively and responds effectively to customer complaints.

Experience resolving conflict between groups with opposing perspectives, agendas, or priorities.

Understands the market, the customer, and the competition.

Can explain product features and benefits. Is familiar with competitors' products.

High School Diploma or equivalent experience.

Property and Casualty Insurance License or the ability to obtain.



About the Community Sherwood is a city with a growing middle class, and conservative communities.

*James Greene & Associates is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, disability, or national origin. Applicants encouraged to confidentially self-identify when applying. Employment contingent upon successful completion of background investigation. Smoke-free and Drug-free work environment. All resumes are held in confidence. No recruiters or agencies without a previously signed contract. Relocation costs not covered by employer.