Enrollment manager

Job Purpose:

Maintains customer satisfaction by providing problem-solving resources; managing staff.

Duties:

* Accomplishes enrollment team objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

* Achieves enrollment team objectives by contributing enrollment information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and enrollment standards; resolving problems; completing audits; identifying enrollment trends; determining system improvements; implementing change.

* Meets enrollment financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

* Determines enrolllment requirements by maintaining contact with customers; visiting operational environments; conducting surveys; benchmarking best practices; analyzing information and applications.

* Improves enrollment quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.

* Maximizes enrollment team's performance by providing resolving problems; disseminating policies, warnings, and new techniques.

* Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

* Plays a key role in the upcoming enrollment/billing/accounts receivable system conversion. 

Skills/Qualifications:

Previous enrollment knowledge, Process Improvement, Decision Making, Managing Processes, Staffing, Planning, Tracking Budget Expenses, Analyzing Information, Developing Standards, Emphasizing Excellence.