FNOL Supervisor, Unitrin Direct

 Looking for a career with growth potential, rewarding benefits, and a great working environment? Look no further. Unitrin Direct is a direct to consumer auto insurance company with the perfect balance of benefits. We offer the kind of exciting work environment you'll really appreciate. We're small enough to provide exceptional growth opportunities yet, as part of a family of insurance companies that have served the needs of millions of consumers for decades (Unitrin, Inc.), Unitrin Direct Auto Insurance has the means to offer the benefits, security, and financial stability of a large, established organization. In short, we're simply the right choice.  FNOL Supervisor - Chattanooga, TNApply online at: https://home.eease.com/recruit/?id=39005   POSITION SUMMARY:  Supervise and support the daily operations of the FNOL Unit. Responsible for training and coaching assigned staff, answering questions and solving problems, assuring quality and service levels are met.  ESSENTIAL JOB FUNCTIONS: Using independent discretion and judgment, responsible for the supervision of Claims Intake Specialists. Motivates, trains, counsels, communicates performance standards and provides feedback to assigned staff.  Maintains an acceptable service level in the FNOL area by ensuring that phones are consistently covered and answered in a timely and professional manner. Monitors incoming phone calls to Claim Intake Specialists on a regular basis, evaluates customer service techniques, and recommends solutions for improvement to make certain customers are treated with respect and claims are entered accurately in a timely manner. Fosters employee retention through clear communication of expectations and performance in all measurable areas, acknowledges employee accomplishments and provides feedback where improvement is needed. Handles escalated service calls transferred from Claims Intake Specialists.  Through workforce management assures schedule adherence and plans for future staffing needs as volume grows. Recommends hiring, promotions, salary adjustments, and termination of assigned staff. Meets daily with the Customer Service/FNOL Manager to discuss immediate issues and to review service stats. Maintains and updates adequate performance and attendance files on all direct reports on a daily basis. Identifies training needs and works with training resources to effectively satisfy these needs. Keeps open lines of communication with Claims Department. Communicates effectively with other departments within Unitrin. Works with Quality Assurance Team to Create process for measuring quality and set standards to ensure the highest level of quality Customer Service.   OTHER RESPONSIBILITIES:Communicates via electronic mail acknowledging and sending correspondence in a professional, timely manner.Performs other work-related duties as assigned. EDUCATION/SKILL/EXPERIENCE REQUIREMENTS:Requires a high school diploma or equivalent; a 2 4 year college degree is preferred. Minimum of two years Customer Service experience in a Call Center environment with 1 year supervisory experience required. At least 2 years personal auto experience preferred. Property/Casualty license preferred. Excellent verbal, written, interpersonal, and organizational skills with a team-oriented approach are necessary. Basic computer skills in Word, Excel, Power Point, and Outlook are essential.  PHYSICAL REQUIREMENTS:The position requires extensive use of the telephone and face-to-face communication that requires accurate perception of speech as well as talking and hearing. The position frequently requires the ability to visit employee workstations and other work areas. The position may require lifting of up to 10 lbs. The position requires close vision, distant vision, and the ability to adjust focus. There is moderate noise in the work environment. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The incumbent must have the abilities or aptitudes to perform each essential function proficiently with or without reasonable accommodation. Unitrin Direct is a dynamic work environment where positions evolve and change. Therefore, Unitrin Direct reserves the right to modify, delete, or add job duties, responsibilities and skills that are stated in this job description at any time. Apply online at: https://home.eease.com/recruit/?id=39005   Some of the benefits of working at Unitrin Direct include: Competitive pay Exceptional benefit package, including: Up to two weeks vacation during your first year plus three personal days Eight holidays per year Competitive medical plans from which to choose A choice of two dental plans Vision care included with medical coverage Flexible spending accounts for medical expense and dependent care reimbursement Unitrin Direct preferred insurance, Auto and Home Benefit Program for Employees 401(k) with company matching Defined benefit pension plan Employee assistance plan Educational reimbursement plan Health Club Discounts Business casual dress code Opportunities for growth Unitrin Direct is an Equal Opportunity EmployerUnitrin Direct Auto Insurance is committed to equal employment opportunity for everyone. Unitrin Direct does not discriminate in employment opportunities or practices on the basis of age (40 and over), ancestry, color, religious creed, denial of Family and Medical Care Leave, disability (mental and physical) including HIV and AIDS, marital status, medical condition (cancer and genetic characteristics), national origin, race, religion, sex, or sexual orientation. To give equal employment and advancement opportunities to all people, we make employment decisions at Unitrin Direct based on each person's performance, qualifications, and abilities and how they match to the Company's needs.   Position InformationCompany:Unitrin DirectLocation:Chattanooga, TN 37411Status:Full Time, EmployeeJob Category:Customer Support/Client CareRelevant Work Experience:2+ to 5 Years         © Unitrin Direct Auto Insurance