Field Auto Damage Appraiser

Field Auto Damage AppraiserCommitted.  Competitive.  Constructing our Future.  That's Travelers. We are one of the leading insurance companies in the United States.  Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees.  You will find Travelers to be full of energy and a workplace in which you truly can make a difference. We are currently looking for a Field Auto Damage Appraiser.  Please read on for more details regarding this position. JOB DESCRIPTION: TERRITORY: San Fernando Valley, Hollywood, Burbank, Sherman Oaks, Universal City, Studio City, etc. SUMMARY: Timely, quality inspection and evaluation of damaged vehicles to determine loss value.Key duties include vehicle damage assessment, total loss determination, claim valuation and ACV negotiation.Provide a high level of customer service throughout the claim processContact and establish rapport with all appropriate parties to obtain relevant information necessary to provide a high quality appraisalMaintain productivity by handling a workload consistent with current workload standards and assisting in other areas as neededComply with established time frame standardsRecognize subrogation and salvage opportunities as well as potential fraud issues and refer to the appropriate level.Promptly inspect vehicles to determine the nature and extent of damages.  Prepare damage estimates using company provided automated estimating systems.  Evaluate damages through proper use of cost-containment tools.  Recognize subrogation and salvage opportunities, as well as potential fraud and refer to the appropriate level. PRIMARY DUTIES: Handle auto physical damage claims on first party, and third party claims involving clear liability, with authority generally up to $25,000.Assist and monitor DRP program within assigned territory.  Comply with all insurance department regulations and applicable laws within assigned jurisdiction.Evaluate and determine ACVs on all TTL loss vehicles.  Contact first party vehicle owners in 24 hours to negotiate, settle and move TTL loss vehicles to predetermined storage free areas.Where liability has been predetermined, negotiate and settle property damage claims to eliminate storage fees.  Assist in special projects.Complete auto appraisals and auto reinspections to assure accurate payments are made to customers and claimants.Assist in identifying quality repair shops for the DRP program.  Comply with guidelines established by claim department for cost containment including use of LKQ parts, certified aftermarket parts and cash allowances for minor damages.Customer service contact in order to give, receive or exchange information:Daily:  Insured (Policyholders), Claimants and Potential CustomersMonthly:  Agents/Brokers/Insurance Consultants and Counterparts in other firmsQuarterly:  Personnel Outside Work UnitYearly:  External Legal Professionals and Professional AssociationsSome travel may be required to assist with catastrophe losses or other situations as determined by the company.Attend training classes as required to maintain technical expertise COMMUNICATION SKILLS: Solid communication skills are required to interact competently with internal and external customers. OTHER: Computer skills Excellent communication, organizational and customer service skills  Be able to work with a diverse customer baseHandle various tasks simultaneouslyValid Driver's License and good driving recordBasic computer proficiencyTechnical background in automobile repair and/or appraisal preferred Bilingual candidates in Spanish and English a plus. AMERICAN WITH DISABILITIES ACT: Must be able to stoop, bend, crouch and climb, to ensure full vehicle damage assessment.Must be able to drive for extended periods of time. In addition to an exciting environment, we offer: * Competitive base salary with additional opportunities for variable pay through recognition programs and incentive awards * 401(k) with company match* Comprehensive health plans that include coverage for same sex/domestic partners* Strong work/family and employee assistance programs* Tuition reimbursement * Vacation Purchase Plan* Training/Development opportunities We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. Explore what we have to offer.  For immediate consideration for this position, please click on the "Apply Now" button at the bottom of this posting.  Travelers is an equal opportunity employer. We actively promote a drug-free workplace. Company: Travelers Companies, Inc.