Field Representative (Seattle, WA)

Overview:

Field Representatives are responsible for estimating first and third party material damage, completing scene investigations, conducting in-person interviews, and assist in monitoring Esurance's DRP program. Assignments will be handled from the field using estimating software and digital photography. The Field Representative will need to understand coverage, policy interpretation, exposure recognition, liability determination, and be able to adjust material damage at all levels. Other needed skills will encompass salvage, subrogation, and total loss knowledge.

Responsibilities:

• Working closely with Claims Representatives, Desk Auditors, Total Loss Specialists, SIU and Material Damage Managers to ensure fair, accurate, and timely settlements of material damage claims
• Extensive knowledge and use of estimating software to ensure accurate appraisals of all Levels of material damage
• Utilization of digital photography to document all material damage for the file, as well as documenting vehicle identification, condition, mileage, options for total losses
• Completing accurate total loss valuations through the use of CCC Information Services
• Ensuring total losses are released and moved timely to reduce advanced charges
• Thorough documentation of all activities in electronic file
• Building rapport with DRP and other auto repair facilities to resolve supplements timely
• Monitoring DRP shops for compliance to guidelines through the use of re-inspections
• Assist MD Manager in providing material damage training for claims personnel
• Complete scene investigations, in person interviews, and pick up police reports as necessary
• Complete 30 hours of CE every two years to include I-CAR certifications
• Understanding all the Department of Insurance Regulations and Insurance Codes that are applicable to claims handling

Qualifications:

• Bachelor's degree and/or equivalent work experience is required
• 5 years experience estimating auto material damage
• Prior auto claims experience is required
• I-CAR certification preferred
• Ability to estimate all levels of auto material damage
• Excellent verbal, written and interpersonal skills
• Strong analytical skills
• Organizational and multi-tasking abilities
• Solid negotiation skills
• Exceptional customer service skills
• Team Player who can assist others as needed
• Solid computer skills and use with MS Office Products



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