First Notice of Loss Claims Representative - Richmond, VA

It is the responsibility of this position to take the first notice of loss report by telephone,email, and or fax through our automated reporting system. The primary focus of the position will be to ensure that the claim has been triaged to provide exceptional customer service and ease of doing business with Selective with one phone call. Benefits We recognize people as our most valuable asset. Our employees enjoy an energized work environment, competitive salaries and benefits that include: Medical, Prescription, Dental, Life Insurance, Accidental Death & Dismemberment Insurance, Annual Cash Incentives (based on business and individual performance), Retirement Program and Flexible Spending Accounts in addition to our paid time off plan. Other benefits include Stock Purchase Program and confidential Employee Assistance Program. Job training programs and tuition reimbursement are also available. - Take new loss reports from customers via telephone for all lines of business. - Verify/analyze coverage and determine course of action. - Triage the automobile claim to provide exceptional service. - Direct customer to access program, approved car rental vendor and/or process immediate removal of total loss to salvage yard. - Assign claims to appropriate claims handler - Enter faxed claims into our automated systems. - Handle incoming calls and correspondence from Insureds, Claimants and Agents regarding questions or problems associated with claims. - Service inquiry calls from customers. Document claims files and maintain control of work through documentation or diary system. - Update MCS on a continual basis to accurately reflect current activity on a file. - May handle minor claims during heavy claim volume. Required: High School Degree Preferred: Bachelors Degree 1-2 years customer service experience in a call center and or auto claims processing. If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id=512685-3-93