HRB Application Support Analyst I

Position Description:

ADP, with nearly $8 billion in revenues and approximately 585,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging more than 55 years of experience, ADP offers the widest range of HR, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use solutions for employers provide superior value to companies of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine and recreational vehicle dealers throughout the world.ADP recently acquired Employease to form the newest and fastest growing team at ADP, ADP Employease. We are a growing, dynamic organization that is the leading provider of web-based human resource and employee benefits administration services. We provide an exciting, fast-paced environment in which we demand personal creativity and contribution.If you are an HR professional looking for a growing, dynamic organization to leverage your talents and service our HRIS clients, then the ADP Employease team would like to meet with you!Works with ADP Employease team members which includes Support, Implementation, Training and technical support to answer questions, via phone or email, regarding the ADP HR/Benefits Solution and ADP Payroll products, MS Access, MS Excel, MS Word and other related software packages from the national HR & Benefit Services client base. Resolves issues relating to product capability and client product knowledge and ensures that the client is utilizing appropriate procedures. Develops and maintains effective ADP/client communications and ensures client satisfaction and improvement in client retention. Effectively troubleshoots, replicates and develops workarounds for client issues. Researches, designs and modifies features to meet a client's specific needs. May assist in training or recommending new procedures and/or training. ADP offers comprehensive health care for you and your family effective the date of hire, vacation, flexible work hours, employee referral bonus program, employee assistance services for personal issues, learning opportunities including tuition reimbursement, and paid volunteer service hours. Our Clackamas, OR office offers a casual office environment in a great location. Our office has a great team atmosphere with a smart group that likes to share knowledge.ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength

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Qualifications:

Experience in a client service and/or Human Resources environment supporting human resource information systems with a proven proficiency in related problem resolution through effective troubleshooting and communication. Experience with the Internet and MS Office necessary. Excellent communication skills, strong listening skills and the ability to thrive and adapt in a fast-paced and dynamic environment are essential for success in this role. BA/BS degree required or equivalent in experience and education.