Implementation Manager - Pension Outsourcing

Mercer Retirement provides a wide range of strategic and compliance-related retirement services with an emphasis on the financial management of retirement programs. We have offices in more than 40 countries, and our global actuarial and benefits offerings provide multinational companies with easy access to our broad and deep expertise worldwide. Our Global Retirement Service Centers allow us to efficiently provide our public and private sector clients with detailed financial calculations and analysis such as retirement valuation work, data and benefit calculations and other regulatory and tax compliance related services. The Milwaukee Outsourcing Center provides services to our clients’ defined benefit plans including benefit calculations, data maintenance and interacting with the clients’ employees and retires. You can join a fast growing business that has doubled in size in the past two years and will double again in the next two. Enter an exciting environment that combines meticulous detail with the challenges of customer service.You will work on a close-knit team with total responsibility for all client work. We have numerous deadlines for specific parts of our work and flexibility and teamwork are key to meeting these deadlines. Job satisfaction is achieved when our clients are happy and their employees are happy. An Implementation Manager manages the successful implementation and ongoing support of full defined benefit outsourcing for clients. Implementation managers must have excellent project management and client relationship skills and a strong knowledge of pension outsourcing. To fulfill this role, the implementation manager will:Develop implementation plans, budgets, and work schedules, and manage scope and staffing needs Serve as the primary technical resource for the outsourcing client manger for outsourcing cases during implementation Obtain resource allocations for implementation project work needed by the Mercer team, by clients, and by other vendors involved Oversee the development of Scope of Services and Requirements Definition documents as they relate to the administration system Manage the implementation team's day-to-day work: resolve priorities, resources and conflicts, and reprioritize issues as needed to meet time commitments Work directly with client or through the outsourcing client manager to communicate project status and resolve issues related to project status and deliverable Identify opportunities to expand Mercer's business Prepare and oversee the implementation billing processQualifications BA/BS degree or equivalent industry experience is preferred Three or more years' experience in defined benefit outsourcing administration Three or more years' project management experience Two or more years' experience with pension calculation systems implementation Ability to communicate effectively, both orally and in writing, with external clients and internal team members at all levels within the organizations Ability to identify and proactively resolve process or relationship issues Excellent project and people management skills Excellent organization, planning and time management skills Knowledge of Microsoft Windows, Microsoft Project (or a similar project management tool) and familiarity with the Microsoft Office suite preferred