Information Systems Desktop Support

Information Systems Desktop SupportCommitted.  Competitive.  Constructing our Future.  That's Travelers. We are one of the leading insurance companies in the United States.  Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees.  You will find Travelers to be full of energy and a workplace in which you truly can make a difference. We are currently looking for a Information Systems Desktop Support.  Please read on for more details regarding this position. JOB DESCRIPTION: SUMMARY:Performs activities related to installation and/or network operations. These activities include advanced diagnostics and technical analysis. Travel may be required. Overtime may be required. PRIMARY DUTIES:Performs configuration and testing for workstations, telephones and associated adjunct equipment. Provides on-site technical support for activities associated with the implementation, installation, and move of network and distributed technologies in the field offices. Provides onsite problem resolution for desktop, server, voice, and network problems within established enterprise guidelines. OTHER:Technical Knowledge:Demonstrates working knowledge of workstations and server functionality. Demonstrates working knowledge of network topology, telephony and distributed technologies including network operating systems. Business Knowledge & Partnership:Accurately assesses and understands customer needs and works with a sense of urgency to satisfy those needs within negotiated time frames. Able to interface effectively with customers and CORE IS areas in customer service/support situations. Problem Solving & Decision Making:Able to isolate and resolve most telephony and PC hardware, software, facility and network infrastructure problems within established guidelines. Self-Management:Demonstrates effective skills in managing their activities and participation within team environment. Leadership:May impact the local systems, networks, telephony and applications used by employees, agents and customers across all business units to perform their daily business functions. Planning and Project Management:Able to plan, coordinate and provide on-site support of problem resolution activities and small projects associated with the implementation/installations of technology in field office locations. Able to adjust priorities to account for changes in business needs. Financial Awareness:Incorrect project installation or delayed problem resolution may result in customer downtime, directly impacting profitability. In addition to an exciting environment, we offer: * Competitive base salary with additional opportunities for variable pay through recognition programs and incentive awards * 401(k) with company match* Comprehensive health plans that include coverage for same sex/domestic partners* Strong work/family and employee assistance programs* Tuition reimbursement * Vacation Purchase Plan* Training/Development opportunities We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. Explore what we have to offer.  For immediate consideration for this position, please click on the "Apply Now" button at the bottom of this posting.  Travelers is an equal opportunity employer. We actively promote a drug-free workplace.   Company: Travelers Companies, Inc.